Anxhela Kurti
Fairbanks,AK
Summary
Dynamic professional with extensive experience in customer service and financial services.Proven ability to enhance customer satisfaction through strong problem-solving and active listening skills. Adept at multitasking and maintaining compliance, ensuring a safe and enjoyable environment for patrons. Recognized for exceptional teamwork and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dealer
Emerald Isle Pull Tabs
Fairbanks
11.2024 - Current
- Operated gaming equipment to ensure seamless customer experiences.
- Provided assistance in managing inventory and stock levels for game supplies.
- Monitored gameplay to maintain compliance with regulatory standards and company policies.
- Engaged with customers, addressing inquiries and enhancing overall satisfaction.
- Assisted in training new employees on operational procedures and safety protocols.
- Maintained clean and organized work areas to promote a safe environment for customers and staff.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Server
Greens Bar and Grill
Fairbanks
01.2024 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
Loan Officer
Spirit of Alaska Federal Credit Union
Fairbanks, AK
12.2022 - 05.2024
- Evaluated loan applications for compliance with underwriting guidelines
- Assisted clients in understanding loan products and application processes
- Processed documentation to facilitate timely loan approvals
- Communicated with clients to gather required financial information
- Provided excellent customer service to enhance client satisfaction
- Adapted quickly to changing regulations and industry standards
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
Bartender/Server
Pikes Landing
Fairbanks
09.2018 - 01.2022
- Crafted signature cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service, effectively addressing inquiries and resolving issues.
- Trained new staff on cocktail preparation and bar procedures to ensure consistent service quality.
- Managed inventory levels, conducting regular stock checks to minimize waste and optimize orders.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Arts - Law
Neofit Rilski
Blagoevgrad,Bulgaria06.2018
Skills
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick thinking
- Payout calculations
- Excellent customer service
- Strong mathematical skills
- Stress tolerance
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Active listening
- Money handling
Certification
Introduction of the American Law-“Penn Law”
Alaska Notary Public
Languages
Albanian
Native or Bilingual
Bulgarian
Full Professional
French
Limited Working
Italian
Limited Working
Macedonian
Full Professional
Spanish
Professional Working
Timeline
Dealer
Emerald Isle Pull Tabs
11.2024 - Current
Server
Greens Bar and Grill
01.2024 - 01.2025
Loan Officer
Spirit of Alaska Federal Credit Union
12.2022 - 05.2024
Bartender/Server
Pikes Landing
09.2018 - 01.2022
Associate of Arts - Law
Neofit Rilski