Anya Armstrong
Boynton Beach,FL
Summary
Knowledgeable Customer Care Executive with strong background in managing call center operations and enhancing team performance. Successfully led initiatives to improve customer satisfaction and streamline processes. Demonstrated leadership and problem-solving skills in high-pressure environments.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Dynamic Administrative Manager and Customer Care Support with a proven track record at Premier Landscape Solutions and Xfinity Comcast, excelling in office management and customer service and experience in highly transactional call center environment. Expert in digital marketing and problem-solving, I successfully boosted brand awareness and enhanced operational efficiency, while maintaining confidentiality and fostering strong client relationships. Adept at multitasking and utilizing CRM systems to drive results.
Over a decade long background in customer service and communication, ready to excel in dynamic call center environment. Skilled in resolving customer issues, managing high call volumes, and maintaining positive attitude under pressure. Known for fostering team collaboration, adapting to changing needs, and consistently achieving performance targets. Expertise includes problem-solving, multitasking, and using call center software effectively.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Premier Landscape Solutions
Vero Beach, FL
02.2022 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Customer Care/Marketing Manager, Website Development
Overlay Pros (Pavers)
Vero Beach, FL
08.2021 - 07.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Customer Service Representative
Xfinity Comcast
West Palm Beach, FL
01.2019 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Care Representative
VXI Global
Atlanta, GA
02.2017 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL05-2002
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Digital Marketing
- Social Media Marketing
- Customer Relationship Management (CRM)
- Inbound Customer Service
- Data Entry
- Call center experience
- Microsoft Office products such as Outlook, Word, Teams, Excel
- Ability to maneuver through multiple system applications to gather information while on a call
- Typing speed
- Remote office availability
Timeline
Administrative Manager
Premier Landscape Solutions
02.2022 - Current
Customer Care/Marketing Manager, Website Development
Overlay Pros (Pavers)
08.2021 - 07.2023
Customer Service Representative
Xfinity Comcast
01.2019 - 02.2022
Customer Care Representative
VXI Global
02.2017 - 03.2020
High School Diploma -
Lake Worth High School