Hostess
The Oasis On Lake Travis
Austin, Texas
06.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.