Anya McCullough
Hughesville,Maryland
Summary
Driven individual with extensive experience working with and serving the public. Possesses skills that are easily transferable between professions that require attention to detail, the output of information, and prioritizing guest satisfaction. Proficient at problem solving under a variety of circumstances. Most importantly, takes work ethic very seriously and always seeking to learn new skills.
Overview
4
4
years of professional experience
Work History
Server
Brick Wood Fired Bistro
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Effectively communicated partnerships with local businesses to give customers a more detail-oriented experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used proper social skills to keep guests informed, comfortable, and looking to return.
- Completed cleaning tasks throughout the shift to increase customer comfortability and maintain safety standards.
- Lifted trays and other restaurant equipment weighing at least twenty pounds.
Customer Service Associate
Wawa
01.2020 - 05.2022
- Helped large volumes of customers daily with an inviting attitude and focus on customer satisfaction.
- Handled customer interactions professionally and directed any problems I could not handle to the proper manager.
- Maintained a high level of product knowledge, allowing myself to be successful working in all areas of the store.
- Answered phones, managed digital orders, and aided with unloading and product distribution throughout the store.
- Used problem-solving skills to manage tasks in an understaffed work environment.
- Kept the public aware of rewards programs and deals, as well as how to use the company's app.
Education
Bachelor of Arts - Business Administration
College of Southern Maryland
La Plata, MD05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Highly organized and able to multi-task
Timeline
Server
Brick Wood Fired Bistro
08.2022 - 08.2023
Customer Service Associate
Wawa
01.2020 - 05.2022
Bachelor of Arts - Business Administration
College of Southern Maryland
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