Anya Nawrocky
Metuchen
Summary
Experienced public health professional with 20+ years of dedicated service to elevating the health status of vulnerable and at-risk populations. Expertise in program development and management, member satisfaction programs and measurement, social determinants of health, Medicaid and DSNP enrollment and retention, quality improvement; including overseeing HEDIS and CAHPS, grant-making, community-provider partnerships, marketing communications, and program outcome assessment. MPA in Non-profit management with a focus on Health from NYU Robert F Wagner School of Public Service.
Overview
29
29
years of professional experience
Work History
Director, Member Experience and Growth
Wellpoint
Iselin
12.2020 - Current
- New Jersey’s Chief Marketing and Community Outreach Officer accountable for growth and retention for Medicaid and DSNP membership
- Led the health plan’s Public Health Emergency Medicaid Redetermination efforts resulting in 180K member retention
- Manage a team of outreach and marketing associates focused on member enrollment and retention for 180,000 NJ-based Medicaid lives
- Oversee health plan’s local retention outreach call center, assisting members with NJ FamilyCare renewals
- Implement member engagement and satisfaction activities for health plan members, including health-focused interventions, customer service and outreach efforts, communication materials and value-added benefits
- Lead Community Engagement Strategy with a focus on improving Social Determinant of Health, including establishing a safety net of CBOs and primary care providers to work in tandem with members
- Collaborate with Business Intelligence to track marketing performance via data analytics
- Identify and develop white space to drive member growth and brand awareness
- Responsible for all internal and external communications
- Continue responsibilities as outlined below in Planning and Performance Director role
Planning and Performance Director
Wellpoint
Iselin
09.2015 - 12.2020
- Oversee the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and other member satisfaction projects focused on improving satisfaction, health outcomes, and member related operations
- Create short and long-term strategic directives for the health plan, to set goals, monitoring performance, and implementing change
- Develop community and clinical partnerships to close gaps in care and address health disparities
- Align with Operations to resolve member issues associated with PCP assignment and other identified deficiencies
- Develop and assist health care providers with implementing new initiatives and interventions focused on improving cost, quality, and patient health outcomes
Project Director, Aging in Place, Together on Diabetes – NYC
United Hospital Fund
New York
01.2003 - 12.2015
- Directed the Together on Diabetes program, a community-based diabetes management program for seniors
- Built evaluation framework and assessment tools; analyzed data to drive improvement
- Directed capacity-building grants distribution
- Provided technical assistance to senior-serving community-based organizations, nursing homes, homecare agencies, and hospitals
- Coordinated a multi-sector partnership among New York City’s Department of Health and Mental Hygiene, the Department for the Aging, health care providers and CBOs
Senior Program Associate
The American International Health Alliance
Washington
01.1997 - 12.2001
- Provided programmatic, administrative, and financial oversight for Women’s and Breast Health Initiatives
- Managed five medical partnerships, established annual budget and monitored program initiatives
Senior Project Manager, Quality Management
Wellpoint
- Managed implementation and budget of Healthcare Effectiveness Data and Information Set (HEDIS) medical record project, including staff of 28 people
- Managed and evaluated member quality improvement interventions to close gaps in care for high-risk members
- Developed and implemented provider-focused initiatives to improve cost, quality, and the patient experience
- Identified and developed data exchange and improvement programs, including working with state HIEs and improving data exchange and feeds with providers
Senior Program Manager, NORC Blueprint and Health Indicators Project
United Hospital Fund
New York
- Oversaw the development and day-to-day management of NORC Blueprint: A Guide to Community Action, an online resource to promote the Naturally Occurring Retirement Community (NORC) program model nationally
- Created online content for Health Indicators Project, a health risk identification and performance improvement tool for senior-serving CBOs and health care providers
- Trained senior-serving community-based programs and their health partners across the country to utilize Health Indicators to meet the needs of their individual communities
- Provided technical assistance to New York City’s Department for the Aging and New York State’s Office on Aging on the adoption of Health Indicators in all 54 NORC programs in New York State
- Www.norcblueprint.org
Grants Manager
United Hospital Fund
New York
- Managed the application review process for the organization's grants program; including reviewing applications, preparing materials for the Fund’s Board of Directors, and overseeing grant awards, agreements, and contracts for over $6 million in grants
- Provided technical assistance to grantees
- Conducted long-range planning, strategy implementation, and analyses of grant activities for Senior Management and the Board of Directors
Senior Program Officer
The American International Health Alliance
Kiev
- Provided strategic planning and financial management to eight community-based Women’s Health Clinics in Belarus, Moldova, and Ukraine
- Coordinated programmatic activities and served as liaison with ministerial and governmental personnel
- Monitored and evaluated activities for regional partnership program
Administrative and Financial Officer
The American International Health Alliance
Kiev
- Provided necessary cash management and financial accounting for the regional office, including developing and monitoring grant and office budgets
Education
Master of Public Administration - Public and Nonprofit Management
New York University
New York, NYBachelor of Arts - International Affairs
THE GEORGE WASHINGTON UNIVERSITY
Washington, DCSkills
- MS Office
- Tableau
- Salesforce
- Canva
- Fluent: Ukrainian
- Proficient: Russian
Timeline
Director, Member Experience and Growth
Wellpoint
12.2020 - Current
Planning and Performance Director
Wellpoint
09.2015 - 12.2020
Project Director, Aging in Place, Together on Diabetes – NYC
United Hospital Fund
01.2003 - 12.2015
Senior Program Associate
The American International Health Alliance
01.1997 - 12.2001
Senior Project Manager, Quality Management
Wellpoint
Senior Program Manager, NORC Blueprint and Health Indicators Project
United Hospital Fund
Grants Manager
United Hospital Fund
Senior Program Officer
The American International Health Alliance
Administrative and Financial Officer
The American International Health Alliance
Master of Public Administration - Public and Nonprofit Management
New York University
Bachelor of Arts - International Affairs
THE GEORGE WASHINGTON UNIVERSITY