Anya Peebles

• Managed patient check-in, scheduling, and daily front desk operations.
• Delivered excellent patient service by answering questions, resolving concerns, and maintaining a welcoming environment.
• Verified insurance, processed payments, and accurately handled billing tasks.
• Maintained organized patient records using dental management software.
• Handled sensitive patient information with strict confidentiality (HIPAA awareness).
• Trained new front desk staff on systems, policies, and patient communication.
• Prepared outgoing mail, managed incoming documents, and ensured accurate distribution to the correct provider or department.
• Managed new patient intake paperwork, including scanning, copying, filing, and accurately labeling documents for seamless chart organization.
• Provided occasional assistance with operatory turnover, including sterilizing instruments, disinfecting treatment rooms, and shutting down equipment under supervision.

• Delivered personalized customer service, assisted shoppers with sizing, styling, and product recommendations.

• Maintained store presentation by organizing merchandise, restocking inventory, and upholding visual standards.

• Processed transactions accurately, handled returns/exchanges, and promoted loyalty programs.

• Met daily/weekly sales goals and contributed to a positive, fast-paced team environment.

• Ensured fitting room cleanliness, monitored loss-prevention procedures, and supported floor set changes.