Anyela Sanchez
Assistant Property Manager
Milpitas,CA
Summary
Dynamic professional with a proven track record at Greystar Property Management, enhancing tenant satisfaction and streamlining operations. Expert in property tours, inspections, and utilizing Yardi software, coupled with exceptional communication skills. Achieved significant improvements in service request completion times, demonstrating strong multitasking abilities and a commitment to excellence. Fluent in Spanish, ensuring inclusive customer interactions.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
06.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained client files with up-to-date records for all Section 8 participants.
Assistant Community Manager
Greystar Property Management
01.2023 - 06.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
Leasing Agent
Greystar Property Management
09.2021 - 01.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Mobile Expert
T-Mobile
11.2018 - 03.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Cake Decorator
Cardenas Markets
07.2017 - 09.2018
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Sales Associate
Zumiez Retail
10.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Silver Creek Highschool
San Jose, CA05-2017
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Unit inspection
- Payment collection
- OneSite, Yardi, LRO and MRI Programs
- Critical Thinking
- Multitasking Abilities
- Dependable and responsible
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Property Manager
Cushman & Wakefield
06.2023 - Current
Assistant Community Manager
Greystar Property Management
01.2023 - 06.2023
Leasing Agent
Greystar Property Management
09.2021 - 01.2023
Mobile Expert
T-Mobile
11.2018 - 03.2021
Cake Decorator
Cardenas Markets
07.2017 - 09.2018
Sales Associate
Zumiez Retail
10.2016 - 06.2017
High School Diploma -
Silver Creek Highschool
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