Anyelenia Cruz
Pasadena,TX
Summary
Dynamic professional with a focus on customer service. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration. Adaptable individual with a solid foundation in customer service and financial operations. Known for effective team collaboration and a strong ability to resolve issues, ready to drive impactful results in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Firework Stand (located on blackhawk)
Houston, Texas
12.2025 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Resolved customer complaints with professionalism and empathy resulting in increased customer loyalty - Processed customer transactions accurately and efficiently using point-of-sale systems.
Business Owner
Chamoy City HTX
Pasadena, TX
04.2025 - Current
- Managed financial operations, including budgeting, forecasting, and cash flow management.
- Developed marketing strategies to increase brand visibility and customer engagement.
- Managed daily operations to enhance efficiency and customer satisfaction.
- Oversaw financial management, including budgeting and expense tracking
- Enhanced online presence through social media marketing initiatives and website updates.
Customer Service Cashier
Chepos
Pasadena, Texas
11.2022 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience
- Maintained clean and organized checkout area to enhance operational efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Associate of Applied Science - Business
Annie Cruz
Pasadena, TX 08.2025 - 01.2026
Skills
- Customer service
- Social media marketing
- Team collaboration and leadership
- Driven and determined
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Cashier
Firework Stand (located on blackhawk)
12.2025 - Current
Associate of Applied Science - Business
Annie Cruz
08.2025 - 01.2026
Business Owner
Chamoy City HTX
04.2025 - Current
Customer Service Cashier
Chepos
11.2022 - Current