Anyia Vance
Starkville,MS
Summary
Personable professional with exemplary customer service skills, secretarial experience, and adaptive skills that will ideally transform for this role. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as an Administrative Assistant to the next level.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Coordinator
Baptist Memorial Clinic Group
07.2026 - Current
- Trained frontline staff on customer service procedures, call handling, and escalation protocols.
- Maintaining accurate service documentation.
- Enforcing customer service procedures, call handling, and escalation protocols.
- Coordinated patient scheduling, referral routing, and appointment follow-up across clinic departments.
- Processing copayments and hospital bills
- Processing, filing and maintaining medical records
Insurance Specialist
USAA
04.2026 - 07.2026
- Reviewed coverage details to support claims processing, endorsements, and policy changes.
- Documented case activity in CRM systems while maintaining compliance with insurance regulations.
- Analyzed customer needs to recommend appropriate auto, property, and life insurance solutions.
- Processed payments on insurance coverages
Deputy Clerk
Oktibbeha County Justice Court
05.2023 - 01.2026
- Preparing, completing, updating and filing legal documents such as subpoenas, court summons, detention orders and public records.
- Administering oaths to witnesses who testify or report in court.
- Handling all payments and charges that occur in a courthouse or legal office.
- Creating and maintaining records of courtroom proceedings like motions, correspondence and dockets.
- Working with law enforcement to process warrants and subpoenas.
- Sorting and filing legal documents.
- Preparing a comprehensive report for court procedures.
Loan Specialist
1st Franklin Financial Corporation
09.2022 - 05.2023
- Processed consumer loan applications, verified documents, and maintained accurate account records
- Explained loan terms, payment options, and account obligations to applicants
- Managed payment processing, account updates, and delinquency follow-up tasks
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
Manager in Training
Hibbett Sports
09.2021 - 10.2022
- Train new employees.
- Supervise sales clerks to ensure that customers are helped.
- Work with the manager to create advertisements for products.
- Keep track of inventory.
- Motivate staff during busy shifts.
- Listen to customers' complaints and assist them.Customer Service Representative
Customer Service Representative
Act Today
04.2021 - 09.2022
- Remote Customer Service Position
- Taking in bound calls
- Verifying/Authenticating customer information
- Accepting Payments
- Transferring funds to through Wester Union
- Shipping and Receiving Clerk
Education
High school diploma -
West Point High School
West Point, MS05-2015
Skills
- Microsoft Word
- Time management
- Administrative support
- Customer relations
- Account management
- Complaint handling
- Documentation skills
- Clerical support
- Schedule coordination
- Payment processing
- Call center experience
- Retail experience
- CRM software
- Customer service excellence
- Retail sales
- Sales
Certification
- Overhead Crane Certification
- Forklift Certification
Timeline
Customer Service Coordinator
Baptist Memorial Clinic Group
07.2026 - Current
Insurance Specialist
USAA
04.2026 - 07.2026
Deputy Clerk
Oktibbeha County Justice Court
05.2023 - 01.2026
Loan Specialist
1st Franklin Financial Corporation
09.2022 - 05.2023
Manager in Training
Hibbett Sports
09.2021 - 10.2022
Customer Service Representative
Act Today
04.2021 - 09.2022
High school diploma -
West Point High School
Personal
True, Authorized to work in the US for any employer