Anysha Neil
Cincinnati ,OH
Summary
Dynamic customer service professional with extensive experience at the IRS, adept at problem resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and effective communication. Skilled in business and international business tax forms to better assist the taxpayers. Using functions such as IRM for customer satisfaction and using IDRS intergraded data retrieval systems to access accounts and many more systems as a customer service representative allow me to execute my job correctly and independently
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Covington, KY
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- As a contact representative I began in BMF for my first year as a representative then shortly after I became certified in BMFO work at the Internal Revenue Service and currently I am now certified in the BMF international which gives me access to help better assist international taxpayers and not just U.S tax payers
Assistant Manager
Kroger
Cincinnati, OH
03.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Aide Assistant
Cincinnati Children's Hospital
Cincinnati, OH
03.2021 - 11.2021
- Collaborated with healthcare team members to create a safe and supportive environment that fosters healing and recovery for patients.
- Expedited meal service by assisting with feeding patients unable to do so independently, ensuring proper nutrition intake for optimal health.
- Provided compassionate companionship to patients, engaging them in conversation and recreational activities to promote overall wellbeing.
- Supported rehabilitation efforts by guiding patients through prescribed exercises under therapist supervision.
- Contributed to infection control measures by adhering to strict hand hygiene protocols and using appropriate personal protective equipment.
- Monitored vital signs during routine checks, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Facilitated communication between medical professionals, patients, and families to ensure proper understanding of treatment plans and care instructions.
- Assisted nursing staff with patient transfers, resulting in a safer environment for both patients and staff.
- Maintained accurate documentation of patient observations, interventions, progress notes, and daily reports within electronic medical records systems.
- Improved patient satisfaction scores through exceptional bedside manner and empathetic interactions with patients and their families.
Retail Keyholder
Shoe Dept
Cincinnati, OH
09.2017 - 07.2021
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Worked with store manager to create employee schedules.
- Assisted store cashiers during peak sales times.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
Health Care Aide
Helping Hands
Cincinnati, OH
06.2017 - 09.2020
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Reduced patient anxiety through effective communication and active listening skills.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Dental Assistant - Dental Assistant
Ross Medical Education Center
Cincinnati, OHHigh School Graduate -
Colerain High School
Cincinnati, OH05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Quality control
- Live chat support
- Customer education
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
Assistant Manager
Kroger
03.2022 - 09.2022
Aide Assistant
Cincinnati Children's Hospital
03.2021 - 11.2021
Retail Keyholder
Shoe Dept
09.2017 - 07.2021
Health Care Aide
Helping Hands
06.2017 - 09.2020
Dental Assistant - Dental Assistant
Ross Medical Education Center
High School Graduate -
Colerain High School