Anyssa Chargualaf
Phoenix,AZ
Summary
Dynamic Customer Service Professional with experience in healthcare support roles. Over 5 years years of proven expertise in patient registration, insurance verification, and multi-line communication systems, ensuring compliance and efficiency. Ready to leverage skills in customer support to enhance customer experiences. Utilizes effective communication techniques to coordinate with medical staff and patients for improved service delivery. Track record of maintaining accurate records and adapting to changing scheduling needs.
Overview
2026
2026
years of professional experience
Work History
Registration & Scheduler
Honorhealth Primary Care
Tempe
- Welcomed patients, serving as the initial point of contact for visitors and callers.
- Registered patients by accurately collecting and entering demographic, insurance, and contact information into the electronic medical record.
- Verified insurance eligibility and obtained necessary authorizations or referrals prior to appointments/procedures.
- Articulated registration information, collected required signatures, and ensured compliance with HIPAA and privacy policies.
- Maintained and updated patient charts, ensuring all documentation was complete and forwarded to medical records as required.
- Collected co-payments, deposits, and other patient payments; prepared and submitted daily deposits.
- Scheduled patient appointments using electronic health record systems to optimize clinic operations.
- Coordinated communication between healthcare providers and patients to ensure appointment accuracy.
PCT/ Unit Coordinator
Phoenix Children’s Hospital
Phoenix
12.2023 - 07.2025
- Acted as the central communication hub for the Hem-Onc unit.
- Trained new staff on procedures and best practices for optimal patient care delivery.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated patient registration verification and updated insurance information.
- Oversaw medical records, charts, and ensured documentation compliance.
- Operated multi-line phone systems and directed calls appropriately.
- Managed patient admissions, transfers, and discharges within the EMR system.
- Documented patient information accurately in electronic health records for effective communication.
Office Assistant/Assistant Manager
Mark Their Words Therapy Clinic
07.2020 - 12.2023
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments, coordinating meetings, and maintaining calendars for staff.
- Maintained electronic filing systems, improving document retrieval efficiency and accuracy.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Aided in the onboarding and training of new front office employees.
- Developed staff schedules to guarantee full coverage during high-volume clinic hours.
- Supervised insurance verification processes to ensure eligibility for patient coverage.
Education
Coursework in ABSN, Nursing
Grand Canyon University
PhoenixHigh School Diploma - undefined
Grossmont High School
La MesaSkills
- Patient Registration & Scheduling
- Insurance & Demographic Verification
- Customer Service in Healthcare
- Multitasking & Time Management
- HIPAA & Patient Confidentiality
- Electronic Medical Records (EMR)
- Phone & In-Person Patient Support
- Conflict Resolution & De-escalation
- Patient confidentiality
- Software navigation
Timeline
PCT/ Unit Coordinator
Phoenix Children’s Hospital
12.2023 - 07.2025
Office Assistant/Assistant Manager
Mark Their Words Therapy Clinic
07.2020 - 12.2023
High School Diploma - undefined
Grossmont High School
Registration & Scheduler
Honorhealth Primary Care
Coursework in ABSN, Nursing
Grand Canyon University