Jayana Pierce
Dolton,IL
Summary
Energetic and compassionate healthcare support professional with experience in patient safety, registration, and front desk operations. Skilled in EMR systems, data entry, and customer service with a passion for going the extra mile to ensure patient satisfaction. Fast learner, dependable, and dedicated to providing exceptional care and administrative support in fast-paced medical environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Safety Assistant/ Registration Clerk
Holy Cross Hospital
Chicago, IL
08.2022 - Current
- Closely observe and monitor patients requiring continuous supervision
- Greeted and checked in patients and visitors with professionalism and care
- Verified patient identity, insurance, and demographic information
- Answered multi-line phones and directed calls appropriately
- Scheduled appointments, managed front desk duties, and maintained a clean waiting area
- Provide hands-on caregiving to ensure patient safety and comfort
- Assist nursing staff in maintaining a secure, clean environment
- Perform accurate data entry and documentation of patient behavior
- Respond quickly and empathetically to patient needs and concerns
Registration Clerk
Roseland Community Hospital
Chicago, IL
01.2020 - 08.2022
- Greeted and checked in patients and visitors with professionalism and care
- Verified patient identity, insurance, and demographic information
- Responded to inquiries in a courteous and timely manner
- Answered multi-line phones and directed calls appropriately
- Scheduled appointments, managed front desk duties, and maintained a clean waiting area
Education
High School Diploma - undefined
Butler High School
IL01.2019
Skills
- Patient Registration & Scheduling
- EMR Systems & Data Entry
- Vital Signs Monitoring
- Customer Service Excellence
- Insurance Verification & Billing
- Cash Handling & Payment Collection
- Communication & Conflict Resolution
- Hospitality & Hotel Front Desk Support
- Night Audit & Valet Parking
- GPS Navigation & Delivery Experience
Certification
- Driver's License – Valid through December 2027
- CPI Certification – Valid through February 2025
- CPR Certification – Valid through September 2024
References
-Janice Hawk
Phone number 708-271-7519
-Latoya Sims
Phone number 312-852-0312
Kris Hutter
Phone number 773-884-4030
Additional Highlights
- Committed to maintaining HIPAA compliance and patient confidentiality
- Strong multitasker with excellent time management
- Known for being outgoing, hardworking, and always exceeding expectations
- Flexible and willing to float between departments as needed
- Thrive in fast-paced clinic and hospital environments
- Always strive to ensure each patient interaction is warm, respectful, and efficient
Timeline
Patient Safety Assistant/ Registration Clerk
Holy Cross Hospital
08.2022 - Current
Registration Clerk
Roseland Community Hospital
01.2020 - 08.2022
High School Diploma - undefined
Butler High School