Anzaleena Rafiq
West Palm Beach,FL
Summary
Detail-oriented and customer-focused professional with a strong foundation in both pharmacy and customer service, combined with a deep passion for Computer Science Engineering. Licensed as a Pharmacy Technician, skilled in medication management, inventory control, and ensuring regulatory compliance. Experienced in handling sensitive information, problem-solving, and providing efficient support in fast-paced environments. Proficient in utilizing computer systems for transaction processing, data management, and accurate record-keeping. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio), with expertise in creating detailed reports, analyzing data, and presenting findings in Excel, as well as designing clear, engaging presentations with PowerPoint. Adept at using Visio to map processes and improve workflow efficiency. Passionate about applying technical tools, programming, and software solutions to drive operational efficiency, enhance customer interactions, and contribute to innovative projects. Eager to leverage my technical skills and passion for computer science to contribute to dynamic teams and technology-driven initiatives.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
10.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Publix
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Computer Science Engineering
Palm Beach State College
Lake Worth, FL12-2024
High School Diploma -
Royal Palm Beach Community High
West Palm Beach, FL05-2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Drug safety
- Data entry
- Pharmaceutical calculations
- Advanced math skills
- Compounding techniques
- Objective C-Programming
- Microsoft PowerPoint
- Raspberry Pi
- Microsoft Excel
- Microsoft Visio
- Microsoft Word
- Python
- Java
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
Timeline
Pharmacy Technician
Publix Pharmacy
10.2024 - Current
Customer Service Representative
Publix
06.2021 - Current
Associate of Arts - Computer Science Engineering
Palm Beach State College
High School Diploma -
Royal Palm Beach Community High