Apetahi Kua
Hilo,HI
Summary
Friendly and energetic customer service professional with collegiate volleyball experience and a background in high-volume hospitality. Skilled in multitasking, member support, and creating a welcoming environment in fast-paced settings. Brings strong communication skills, reliability, and the ability to remain composed under pressure during peak hours.
Overview
4
4
years of professional experience
Work History
Barista
Sippin Siren
Hilo, HI
04.2025 - Current
- Oversaw inventory management, tracking supplies and placing orders as needed.
- Prepared food items, including pastries and snacks, for customer enjoyment.
- Trained new staff on beverage preparation and customer service standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Concessions Worker
Regal Cinemas
06.2022 - 07.2023
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
Movie Theater Floorstaff
Regal Cinemas
06.2022 - 07.2023
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Secured theater at end of each shift to prevent theft of theater items.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
Education
Associates of General Studies - General Studies
Southwestern Oregon Community College
Coos Bay, OR07-2025
Skills
- Customer Service
- Cash Handling / POS Systems
- Multitasking
- Team Collaboration
- Time Management
- Conflict Resolution
- Cleanliness & Facility Upkeep
- Knowledge of Fitness & Training
- Member Engagement
Timeline
Barista
Sippin Siren
04.2025 - Current
Concessions Worker
Regal Cinemas
06.2022 - 07.2023
Movie Theater Floorstaff
Regal Cinemas
06.2022 - 07.2023
Associates of General Studies - General Studies
Southwestern Oregon Community College