Apolinar De La Cruz
Foxborough,MA
Summary
Experienced HR Researcher with excelled experience in HR management and customer service. Trained in Payroll, FMLA procedures, policy, and compliance. Passionate about increasing knowledge to drive growth and needed improvements. Works effectively and collaboratively with teams and individuals.
Overview
6
6
years of professional experience
Work History
Researcher, Enterprise Absence Management
CVS Healthcare
03.2023 - Current
- Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
- Responsible for the Leave Status File from myLeave to PeopleSoft to ensure leave statuses are updated with the appropriate dates, leave reasons and ensure timely administration
- Responsible for daily and weekly leave reporting to the enterprise on new requests, leave status updates, ad-hoc requests and overall enterprise leave reporting needs.
- Responsible for the review and coordination with Risk Management on workers’ compensation claims
- Administer and calculate payment for disability waiting periods
- Extensive data entry and update colleague Job Data rows in PeopleSoft to reflect accurate and updated leave status information
- Utilize the myLeave system for leave of absence processing to ensure tasks and cases are completed according to federal and state regulations
- Responsible for the administration and review of Return from Leave transactions and Return from Leave Exceptions in myHR and ensure updates are processed in PeopleSoft
- Administer the Survivor Support Process
- Responsible for the review and handling of HR Pro Service requests and e-service tickets that are assigned to the Leave of Absence queue
- Research and resolve tier 2 and tier 3 escalations and ensure the outcome and updates are documented and communicated timely
- Responsible for the review and fulfillment of legal requests for leave related information to address legal inquiries
- Responsible for the review and administration of terminations
- Review and submit for payment requests for paid time off while on leave
HR Coordinator
CVS Healthcare
03.2018 - 03.2023
- Administer leave of absence requests under FMLA, ADA Federal regulations, state regulations and company leave policies in accordance with the law
- Trained in FMLA policy and procedures, Paid Family Leave, Semi-monthly pay processing, Off cycle checks, COVID-19 Pay by state, and legal compliance
- Utilize the myLeave system for leave of absence processing
- Research and resolve escalations to reach a positive outcome and updates are documented and communicated timely
- Assisted with administering short and long term disability to colleagues
- Extensive payroll experience involved in processing off cycle checks, calculating Paid Parental Leave, processing Semi-monthly pay returns according to company policies
- Communicate with colleagues, leaders, and other key stakeholders to assist with inquiries regarding the leave of absence process
- Assisted with AETNA integration of over 48,000 employees in 2021
- Research questions related to leave administration and work collaboratively with other Case Managers to ensure that compliance, department, and company goals are met
Leave of Absence Call Center Representative
CVS Healthcare
07.2017 - 03.2018
- Respond to leave of absence inquiries while adhering to service levels and providing a Center of Excellence
- Document inquiries, requests and escalate using call center case management tools
- Utilize the myLeave Absence Management platform to initiate and respond to leave of absence requests
- Monitor daily myLeave Task List using predefined business processes
- Timely and accurate leave administration in accordance with FMLA, company policies, and ADA federal regulations
- Communicate to employees, HR team members as well as managers/supervisors and other key stakeholders
- Generate applicable letters and communications to employees including enclosures to maintain compliance
- Research questions related to leave administration
- Timely case resolution for calls escalated to Tier 2
- Process returns from leave timely and accurately to ensure employee’s status is reactivated and payroll is processed
Advisor, Patient Safety
CVS Healthcare
05.2017 - 07.2017
- Manage timelines of assigned projects in order to meet required deadlines
- Interpret patient safety program trends and findings to draw conclusions from aggregate data, as well as produce reporting to illustrate findings
- Develop a thorough understanding of patient safety initiatives and requirements
- Comprehend and assess complex processes and workflows to identify vulnerabilities or areas for improvement that impact the safety of our pharmacies and patients
- Complete ad hoc requests for on-going patient safety projects, investigations and other tasks
- Support team activities as assigned and actively participant in regularly scheduled meetings/work groups
Education
Bachelor of Arts - Economics
Wheaton College
Norton, MA05.2015
High School Diploma -
Classical High School
Providence, RI06.2011
Skills
- Absence management
- Payroll
- FMLA
- HRIS
- Sharepoint
- Salesforce
- Peoplesoft
- Cognos
- Microsoft office
- Documentation review
- Spanish - Fluent
- Data Collection
Timeline
Researcher, Enterprise Absence Management
CVS Healthcare
03.2023 - Current
HR Coordinator
CVS Healthcare
03.2018 - 03.2023
Leave of Absence Call Center Representative
CVS Healthcare
07.2017 - 03.2018
Advisor, Patient Safety
CVS Healthcare
05.2017 - 07.2017
Bachelor of Arts - Economics
Wheaton College
High School Diploma -
Classical High School