Apollonia Borja
Buckeye,AZ
Summary
Thank you for the opportunity to apply at your company. After reviewing your job description, it's clear that you're looking for a candidate that is familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am a knowledgeable Loan Processor offering expertise in building client and associate rapport, and established lending guidelines. Excellent communication and organization skills. Offering ten-year history of successful administrative, loan and mortgage processing.
Overview
10
10
years of professional experience
Work History
Lead Mortgage Processor
Gateway Mortgage
09.2015 - 09.2023
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters and escrow companies to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Responsible for overseeing 3 other processors for three branches within the state of South Dakota while simultaneously communicating with corporate headquarters out of Tulsa, OK.
- Managed multiple projects simultaneously while meeting tight closing deadlines.
- Processed 40+ loan applications per month as well as provide support to my fellow processors as needed.
- Complied with all federal, state and local laws and regulations.
Mortgage Processor
Omni Home Financing
08.2014 - 09.2015
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters and escrow companies to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.
- Set up and completed loan submission packages.
Personal Banker
US Bank
08.2013 - 08.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Education
Associate of Arts - Liberal Arts
University of Phoenix
Tempe, AZAssociate of Arts - Liberal Arts And General Studies
Linn-Benton Community College
Albany, ORSkills
- Strong Communication Skills
- Collaboration and Teamwork
- Professionalism and Ethics
- Customer Relations
- Conflict resolution techniques
- Critical Thinking
- Active Listening
- Data Entry
Additional Information
During our meeting I will be happy to explain in detail the recent work experience gap. For full transparency, I did not complete an associates degree from both colleges due to my husband's deployments. They are listed to show some college education.
Timeline
Lead Mortgage Processor
Gateway Mortgage
09.2015 - 09.2023
Mortgage Processor
Omni Home Financing
08.2014 - 09.2015
Personal Banker
US Bank
08.2013 - 08.2014
Associate of Arts - Liberal Arts
University of Phoenix
Associate of Arts - Liberal Arts And General Studies
Linn-Benton Community College
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