Apollonia Mendez Delgado
Perris,CA
Summary
Dynamic professional with extensive experience in office administration at Iconic Plastering Group, excelling in calendar management and customer service. Proven ability to enhance communication and streamline processes, ensuring timely correspondence and efficient scheduling. Recognized for maintaining confidentiality and delivering exceptional support, contributing to overall business success.
Overview
17
17
years of professional experience
Work History
Secretary
Iconic Plastering Group
Perris, CA
08.2022 - 06.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Delivery Driver
Pizza Hut
San Bernardino, CA
03.2013 - 07.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier
99 Cents Only
Moreno Valley, CA
01.2008 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate of Arts -
Riverside Community College
Riverside, CA06.2010
Val Verde High School
Perris, CA05.2008
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Calendar management
- Sales support
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Iconic Plastering Group
08.2022 - 06.2025
Delivery Driver
Pizza Hut
03.2013 - 07.2013
Cashier
99 Cents Only
01.2008 - 07.2008
Associate of Arts -
Riverside Community College
Val Verde High School