Eduardo Cortinas
San Jose,CA
Overview
4
4
years of professional experience
Work History
Store Manager
Shoe Palace
11.2024 - 05.2025
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Analyzed monthly sales KPIs, LY%, and top sellers to drive store performance
- Directed payroll operations for employees.
Assistant Manager of Sales
Shoe Palace
06.2022 - 10.2024
- Coached employees on upselling products and recommending enhanced services.
- Supported staff with training, guidance and confident leadership.
- Maintained professional and impeccable environment for employees and customers.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing loss prevention.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Receptionist
Motel 6
02.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Shift Lead
Taco Bell
12.2020 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
Henry T Gunderson High School
San Jose, CA06.2020
Skills
- Sales strategy development
- Target setting
- Competitor analysis
- Business development
- Sales coaching
- Team management
- Sales reporting
Timeline
Store Manager
Shoe Palace
11.2024 - 05.2025
Assistant Manager of Sales
Shoe Palace
06.2022 - 10.2024
Receptionist
Motel 6
02.2022 - 05.2022
Shift Lead
Taco Bell
12.2020 - 01.2022
Henry T Gunderson High School