Summary
Overview
Work History
Education
Skills
Timeline
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Apolonia (Marie) Arce

Bakersfield,CA

Summary

I am seeking employment within the Customer Service industries. Customer Service Representative bringing strong skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Townsend Design
04.2017 - 09.2024
  • Provide Customer Service, taking inbound and outbound calls. Assisting with billing codes/part numbers and brace model specifications, processing prescription orders for Clinicians locally and internationally.
  • Performing data entry of patients prescription, provide email invoices, and return authorizations.
  • Retrieving missing information for internal technician, modifying order entries.

Daycare Assistant

Almas Day Care Center
10.2016 - 04.2017
  • Maintain a safe play environment
  • Observe and monitor children's play activities
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Sanitize toys and play equipment.

Receptionist

Ecumenical Hunger Program
08.2015 - 06.2016
  • Answered multi-line phones, scheduled appointments, performed data entry and filing
  • Created and maintained: Excel spreadsheets and Inter-office communication memos
  • In addition interacted with donors and kept records of food bank activity.

Customer Service

Ross Dress for Less
03.2015 - 08.2015
  • Cashier, Key Holder replenished cash registers, resolved customers' complaints by performing activities such as: exchanged merchandise, refunded money, or adjusting bills
  • Packed and unpacked items to be stocked on shelves, added sensors and created displays.

Cashier

Tip Top Liquor
03.2015 - 08.2015
  • Received payment by cash, check, credit cards, vouchers, or automatic debits
  • Issued receipts, refunds, credits, or change due to customers
  • Received inventory from wholesalers, received payments and created invoice receipts.

Education

Wasco High
Wasco, CA

Skills

  • Bilingual: English/Spanish
  • Active Listening
  • Office Procedures
  • Microsoft Office Suite
  • Customer Service
  • Data Entry
  • Multi-line Phone
  • Document Management
  • Inventory Control
  • Appointment Scheduling
  • Complex Problem Solving
  • Detail-oriented

Timeline

Customer Service Representative

Townsend Design
04.2017 - 09.2024

Daycare Assistant

Almas Day Care Center
10.2016 - 04.2017

Receptionist

Ecumenical Hunger Program
08.2015 - 06.2016

Customer Service

Ross Dress for Less
03.2015 - 08.2015

Cashier

Tip Top Liquor
03.2015 - 08.2015

Wasco High

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Apolonia (Marie) Arce