Yomaris Vargas

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined service processes to enhance customer satisfaction and reduce response times.
• Trained new staff on best practices for customer engagement and service protocols.
• Utilized CRM software to track interactions and manage customer accounts efficiently.

• Provided compassionate patient care, ensuring comfort and dignity during daily activities.
• Assisted nursing staff with medical procedures, promoting efficiency and adherence to protocols.
• Monitored vital signs, documenting changes promptly to support patient assessments and interventions.
• Educated patients and families on care plans, enhancing understanding and compliance with treatments.

Responsibilities consist on answering high volume phone calls of an average of 540 calls per month, which involves helping uninsured consumers enroll and maintain insurance for the state of New York, also served as a mentor when needed, taught new employees how to learn and navigate the different systems, maintained quality control for calls always above 98% resulting as consistent quarterly top performer.

• General building maintenance and janitorial duties.
• Restocked supplies and equipment needed for cleaning and maintenance duties.
• Followed procedures for the use of chemical cleaners.

• Watched and looked after all the children’s activities when the parents were away.
• Established positive relationship with the children by designing creative games and activities, so that the children could learn and have fun at the same time.
• Multitasking: Can manage with more than one child at a time.
• Prepared children for bed.
• Following parents’ instructions and performing housekeeping duties likewise.

• In charge of closing cash register. Balancing the cash amount on each register.
• Ensure that all deposits were approved.
• Helped customers with the items returns and ensure they obtained the accurate information needed.