Apple Roxane Basto

• Certified Audiology/ Hearing Conservationist, COHC

ID#512251 and Tri-Service Hearing Certified. Conduct audiometric hearing tests, screenings and educate on noise-induced hearing loss.

- Use hands-on training techniques to educate workers on proper Personal Protective Equipment (PPE) utilization, aligning with OSHA Hearing Conservation Program guidelines.

- Adept at preparing patients for audiometric assessments, delivering clear test instructions, and ensuring a comfortable, supportive environment.

-Discuss and review audiometric results with patients to make appropriate treatment and disposition determinations.

• Certified “NIOSH-Approved” Spirometry. Perform pulmonary function testing (PFT), educate on proper breathing techniques and lung function assessments. Perform vision screening, EKG (electrocardiograms), review immunizations for patients under Occupational Health protocols and document laboratory results.
• Obtained Basic Life Support certification through American Red Cross conducted by MTN-NA-US Naval Hospital Okinawa
• Schedule patient appointments and maintain accurate documentation in compliance with regulations and record vital signs (BP, temperature, height, weight). Maintain records of tests, tracking data, and communicate audiology screening results.
• Provide technician-level nursing care, assist in patient exams, screenings and follow-up for job-related occupational injuries.
• Maintain accurate and complete medical records by compiling relevant patient data and documenting medical results.
• Utilize various electronic health systems such as MHS GENESIS, DOEHRS, Medical Matrix, PRT, MRRS, and medical surveillance software for data entry, patient tracking, and reporting.
• Coordinate follow-up appointments for service members, dependents, and civilian workers ensuring compliance with medical surveillance certification and duty requirements.
• Collaborate with primary care and occupational health providers to carry out treatment plans and implement medical, laboratory and Immunization recommendations.

Inventory/Supply/ Equipment/ DMLSS/ LogiCole NER Representative

• Managed inventory and served as the main point of contact for all supplies, ensuring continuous availability for staff and patients.
• Maintained accurate inventory logs and managed supply to guarantee 100% compliance with clinical safety standards.
• Coordinate with vendors and other sources to manage electronic logistics catalogs through ECAT, Cardinal Health, Defense Logistics Agency platform.
• Organized and labeled medical and clinical supplies to maintain a compliant, easily accessible, and audit-ready storage facility
• Access to Medical Logistics Standard Support (DMLSS) system, Cardinal Health, Medical Master Catalog, ECAT (Electronic Catalog) and Department Logistic Agency.
• Generated and submitted detailed budget approval packages to the purchasing and finance offices, accelerating purchase authorizations.

Infection Prevention and Control Representative

• Responsible for conducting daily safety walk throughs and PPE compliance checks, identifying non-compliance factors and implementing immediate corrective measures.
• Provide monthly hand hygiene observation reports, monthly department tracer and enforce PPE compliance across all staff to maintain a 100% safety standard.
• Monitored and evaluated infection control compliance by conducting monthly and quarterly reviews, ensuring strict adherence to regulatory safety standards.
• Maintain regulatory compliance and reports with CDC, OSHA, ICRA and Policy development and Implementations
• Managed regulatory reporting and tracking by accurately submitting Infection Prevention Tracker data using.
• Enforced infection control compliance through routine audits and staff education.

Customer Service Relations Representative

• Providing high quality service, support to patients and up to date on BUMEDINST 6300.10D.
• Serve as the liaison between patients, staff and the Customer Relations Department.
• Receive, research, and resolve patient complaints, and/ or compliments, received by Patient Relations Department or directly from patients.
• Resolve complex customer complaints and disputes, de-escalating frustrated clients and achieving a 95% first-contact resolution rate.
• Work with the Customer relations Department in identifying opportunities for implementation of patient and family Centered care initiatives.
• Assisted customers with inquiries, ensuring clear communication and prompt resolution of issues.
• Maintained accurate records of customer interactions and feedback for service improvement initiatives.

Administrative Support

• Prepare patients for pre-employment, recruitment and placement physicals by conducting required screenings, collecting medical histories, and ensuring all documentation and testing are completed per protocol.
• Maintain confidential employee health records in compliance with data protection laws (HIPPA) and provide efficient clerical support.
• Record test results, clinic visits, internal systems and track immunizations, laboratory, medical surveillance documentation and prepare documentation and records.
• Departmental efficiency assessed by establishing comprehensive trackers, equipping staff with automated tools that accelerated due dates.
• Processed administrative intakes and managed data entry at 60+ WPM.
• Provided administrative support during recruitment efforts, contributing to the successful hiring of qualified candidates.

Step 4 August 06, 2021- Present- 40 Hours/ Week

$47,417/ Year

Clearance: Secret Security Clearance