Appolonia Love
San Juan Capistrano,CA
Summary
Proven to enhance customer satisfaction and team productivity. I leverage clear communication skills to exceed operational goals. Specializing in innovative solutions and relationship management, I successfully implement strategic changes, achieving significant improvements in efficiency and client loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Licensed Cosmetologist
Self Employed Services
San Juan Capistrano, CA
10.2015 - Current
- Build a loyal clientele base through exceptional customer service and personalized care.
- Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Manage reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintain a clean and organized work station, ensuring a pleasant salon experience for clients.
- Schedule customer appointments and rearranged individual time slots to meet demand.
- Stay up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attend regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Business Manager
Benefit Cosmetics
Newport Beach, CA
08.2010 - 09.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Call Center Representative
Information Services Group
Irvine, CA
09.2009 - 07.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Accounting Assistant
Davis Partners LLC
Newport Beach, CA
05.2008 - 06.2009
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Front Desk Medical Receptionist
Rancho Santa Margarita Animal Hospital
Rancho Santa Margarita, CA
04.2007 - 05.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
Telephone Operator
Rapid Plumbing
Anaheim, CA
01.2004 - 04.2007
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Ensured data accuracy through meticulous documentation of call details in relevant systems or databases according to company guidelines.
Education
Cosmetologist - Cosmetology
COBA Academy
Orange, CA10.2016
High School Diploma - General Studies
Loara High School
Anaheim, CA06.2005
Pharmaceutical - Pharmaceutical Technician
North Orange County ROP
Anaheim, CA06.2005
Skills
- Appointment Scheduling
- Sales and Upselling
- Social Media Promotion
- Relationship building and management
- Clear Communication
- Scheduling appointments
- Issue Resolution
- Multitasking Abilities
- Reliability
- Inbound/Outbound Calls
- Filing Documents
- Building and Organizing Reports
- Support Management
- Ability to Adapt to Workplace
Timeline
Licensed Cosmetologist
Self Employed Services
10.2015 - Current
Business Manager
Benefit Cosmetics
08.2010 - 09.2015
Call Center Representative
Information Services Group
09.2009 - 07.2010
Accounting Assistant
Davis Partners LLC
05.2008 - 06.2009
Front Desk Medical Receptionist
Rancho Santa Margarita Animal Hospital
04.2007 - 05.2008
Telephone Operator
Rapid Plumbing
01.2004 - 04.2007
Cosmetologist - Cosmetology
COBA Academy
High School Diploma - General Studies
Loara High School
Pharmaceutical - Pharmaceutical Technician
North Orange County ROP