Appolonia Ruiz
Brooklyn
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Brooklyn
12.2024 - Current
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Maintained a safe working environment by enforcing safety regulations.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Family Dollar
Fayetteville
11.2022 - 07.2024
- Assists the store manager in ordering merchandise and record keeping, including payroll, scheduling, and cash register deposits and receipts.
- Register and money handling.
- Stocking out and ordering out inventory.
- Maintaining a clean, orderly checkout area.
- Greets and assists customers in a positive, approachable manner. Answers questions, and resolves customer inquiries and concerns.
- Maintains a presence in the store by providing excellent customer service.
- Handling customer complaints.
Assistant Store Manager
Dollar General
Lumberton
04.2021 - 08.2022
- Handle all sales transactions while operating the assigned cash register.
- Maintains the security of all cash.
- Maintains a pleasant, friendly, cooperative attitude with customers, as well as coworkers.
- Handling customer complaints.
- Stocking out and ordering inventory out.
- Supervising employees and shifts, and assisting the store manager.
- Implementing all operational and merchandising directions that are communicated from the store support center.
Cashier
Key Food Supermarket
Brooklyn
08.2019 - 02.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Overnight Shift Leader
711 Gas Station
Newark
04.2018 - 06.2019
- Maintains friendly, fast, and accurate service, and ensures an excellent customer experience.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Identified needs of customers promptly and efficiently.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJSkills
- Cash handling
- Customer service
- Inventory management
- Retail operations
- Store operations
- Relationship building and management
- Inventory control
- Shift scheduling
- New hire training
- Store opening and closing
- Cash auditing
- Pricing and markdowns
Timeline
Assistant Store Manager
Family Dollar
12.2024 - Current
Assistant Manager
Family Dollar
11.2022 - 07.2024
Assistant Store Manager
Dollar General
04.2021 - 08.2022
Cashier
Key Food Supermarket
08.2019 - 02.2021
Overnight Shift Leader
711 Gas Station
04.2018 - 06.2019
High School Diploma -
East Orange Campus High School