Aprell Johnson
Houston
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Employee Retirement System of Texas
Austin
03.2024 - Current
- Processed applications for retirement benefits and verified member eligibility.
- Resolved member issues through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with effective solutions and friendly service.
- Assisted members with retirement benefit inquiries and provided clear information.
- Maintained accurate records of member interactions and transactions, ensuring reliable access to information.
- Educated members about retirement plans, options, and procedures available to them.
- Collaborated with team members, enhancing service delivery and meeting efficiency standards.
- Participated in training sessions to stay updated on policy changes and procedures.
CSR - Customer Service Representative
TTEC
11.2022 - 03.2024
- Collaborated with insurance brokers at BlueShield of California to assist agents in efficiently locating members' information.
- Collaborated with insurance brokers at BlueShield of California to assist agents in efficiently locating members' information.
- Asked probing questions to identify service needs and accurately inputted information into electronic systems.
Hair Stylist
Tune Up The Manly Salon
Katy
09.2021 - 11.2022
- Consulted with clients to identify hairstyling preferences, ensuring personalized service and satisfaction.
- Performed haircuts, color treatments, and styling services for diverse clientele.
- Enhanced men's confidence by actively listening to their needs and delivering tailored hairstyling solutions.
- Educated clients on hair care products and maintenance techniques for optimal results.
- Collaborated with team members to improve service offerings, contributing to an elevated customer experience.
- Utilized salon software for appointment scheduling and client records management.
- Participated in ongoing training to stay updated on current hairstyling trends and techniques.
Transportation Specialist
Houston Independent School District
Houston
12.2016 - 09.2021
- Coordinated transportation schedules for students across multiple campuses, optimizing routes and timing.
- Developed and implemented safety protocols for student transportation.
- Facilitated communication between bus drivers, parents, and school staff, enhancing coordination and support.
- Assisted special needs children on bus before and after school, ensuring safe transport to and from school.
Stylist
Great Clips
Spring Branch
01.2013 - 08.2016
- Provided customer service and educated clients on products while cutting, cleaning, and styling hair, ensuring a positive experience.
- Coordinated appointment scheduling with salon software to optimize client flow and reduce wait times.
- Performed regular inventory checks for hair products and supplies to maintain stock levels and prevent shortages.
Assistant Manager
Sport Clips
06.2013 - 01.2015
- Making work schedules, Opening and Closing Store, Making sure all of the Stylists have a great work day. Selling Products Teaching Customers how to style and keep their hair looking great. Cleaning.
- Managed daily operations and staff scheduling for the salon.
- Trained new team members on service standards and procedures.
- Oversaw inventory management and supply ordering processes.
Stylist
Supercuts
Houston
02.2012 - 06.2013
Education
University of Phoenix
Tempe, AZ01-2022
Cosmetology - Cosmetology
Royal Beauty
Houston, TX06-2011
High School Diploma -
Eisenhower High School
Houston, TX05-1998
Skills
- Customer service
- Inquiry resolution
- Benefit processing
- Record management
- Team collaboration
- Problem solving
- Communication skills
Timeline
Customer Service Representative
Employee Retirement System of Texas
03.2024 - Current
CSR - Customer Service Representative
TTEC
11.2022 - 03.2024
Hair Stylist
Tune Up The Manly Salon
09.2021 - 11.2022
Transportation Specialist
Houston Independent School District
12.2016 - 09.2021
Assistant Manager
Sport Clips
06.2013 - 01.2015
Stylist
Great Clips
01.2013 - 08.2016
Stylist
Supercuts
02.2012 - 06.2013
University of Phoenix
Cosmetology - Cosmetology
Royal Beauty
High School Diploma -
Eisenhower High School