April Allen
Alpena,MI
Summary
Mobile Services Coordinator at Dean Arbour Ford with a proven track record in enhancing customer satisfaction through effective problem resolution and exceptional communication. Skilled in time management and multitasking, I successfully managed project timelines and customer concerns, ensuring timely and satisfactory outcomes. Committed to delivering outstanding service and positive relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Mobile Services Coordinator
Dean Arbour Ford
Alpena
04.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
Office Assistant
Propane Plus
Alpena, MI
03.2023 - 07.2024
- Enhanced customer satisfaction by efficiently handling incoming and outgoing calls and addressing inquiries.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Miles Of Smiles Daycare
April Allen
Alpena
12.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills.
- Demonstrated respect, friendliness and excellent communicati8on skills.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Assistant Manager
Arby's
Alpena, MI
11.2015 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, for a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Daily food preparation and stock.
Education
High School Diploma -
Alba Public School
Alba, MI05-2022
Skills
- Time management
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Reliability
- Research and facts collecting
Timeline
Mobile Services Coordinator
Dean Arbour Ford
04.2024 - Current
Office Assistant
Propane Plus
03.2023 - 07.2024
Miles Of Smiles Daycare
April Allen
12.2021 - 11.2022
Assistant Manager
Arby's
11.2015 - 07.2021
High School Diploma -
Alba Public School