April Allen
Rogersville,TN
Summary
Professional nurse with 16 years of clinical experience, adept at providing high-quality patient care in medical office settings. Skilled in patient assessment, administering medications, and maintaining accurate health records. Strong focus on team collaboration, adaptability, and achieving optimal patient outcomes. Recognized for reliability, compassion, and effective communication skills.
Overview
16
16
years of professional experience
Work History
Referral Coordinator
Ballad Heath
Rogersville, TN
01.2024 - Current
- Coordinated patient referrals between primary care and specialty providers to enhance care continuity.
- Managed scheduling and appointment logistics, ensuring timely access to healthcare services for patients.
- Utilized electronic health record systems for tracking referral status and patient follow-ups efficiently.
- Developed and maintained positive relationships with healthcare providers to streamline referral processes.
- Implemented process improvements that reduced referral turnaround times, enhancing overall patient satisfaction.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Patient Service Representative
Ballad Health
Rogersville, TN
08.2022 - 01.2024
- Facilitated patient check-in and appointment scheduling processes to enhance operational efficiency.
- Managed multi-line phone systems, ensuring timely responses to patient inquiries and concerns.
- Assisted in verifying insurance coverage and benefits, improving accuracy of patient information.
- Coordinated with healthcare providers to streamline communication and improve patient care continuity.
LPN Office Nurse
Ballad Health
Rogersville, TN
07.2020 - 02.2021
- Assisted in developing and implementing nursing protocols to enhance patient care quality.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Documented patient interactions accurately, ensuring compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care strategies.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
LPN Office Nurse
Promise Medical Group
Rogersville, TN
07.2017 - 04.2020
- Administered medications and monitored patient vitals in accordance with care plans.
- Educated patients on health management techniques and post-discharge instructions for better outcomes.
- Trained new staff on office procedures and best practices for patient interaction.
- Managed scheduling of appointments and follow-ups to optimize clinic efficiency and patient flow.
LPN Office Nurse
Rural Health Services Consortium
Rogersville, TN
03.2011 - 07.2017
- Participated in quality improvement initiatives aimed at enhancing operational workflows within the office setting.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
Education
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology
Morristown, TN08-2010
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- HIPAA regulations
- Immunization administration
- Vital signs monitoring
- Compassionate care
- Vital signs
- Family communication
- EMR / EHR
Timeline
Referral Coordinator
Ballad Heath
01.2024 - Current
Patient Service Representative
Ballad Health
08.2022 - 01.2024
LPN Office Nurse
Ballad Health
07.2020 - 02.2021
LPN Office Nurse
Promise Medical Group
07.2017 - 04.2020
LPN Office Nurse
Rural Health Services Consortium
03.2011 - 07.2017
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology