April Allen
Wawa Food Markets
Philadelphia,PA
21
years of professional experience
Experienced professional with a strong background in customer service, high-volume operations, and hiring support. Skilled in multitasking, organization, and clear communication. Consistently delivered accurate transactions, smooth service, and positive customer experiences.
Work History
Customer Service Cashier
1 Year 8 Months- Processed customer purchases accurately using POS systems and handled cash, card, and mobile payments.
- Delivered friendly service while resolving customer questions and supporting smooth checkout operations.
- Prepared food and beverage orders according to store standards and customer requests.
- Maintained clean, organized checkout and dining areas to support safe, efficient store operations.
Recruitment Officer
5 Years 11 Months- Managed end-to-end recruitment cycles for high-volume roles, from sourcing through offer coordination.
- Screened resumes and shortlisted qualified candidates aligned with job requirements and workforce needs.
- Coordinated interviews with hiring managers, ensuring timely communication and candidate follow-up.
- Built talent pipelines through job boards, referrals, and targeted sourcing strategies.
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
- Hired employees and initiated new hire paperwork process.
- Followed up with leads to explain application process and answered questions to increase interest.
- Expanded company''s talent pool through participation in job fairs, networking events, and industry conferences.
Food and Beverage Attendant
12 Years 11 Months- Delivered attentive guest service while serving food and beverages in fast-paced dining environments.
- Processed cash, credit, and POS transactions accurately while maintaining balanced register operations.
- Replenished service stations, condiments, and beverage supplies to support continuous guest flow.
- Maintained food safety and sanitation standards across dining areas, equipment, and preparation surfaces.
- Prepared banquet and catering setups by arranging tables, serviceware, and beverage stations.
- Coordinated with kitchen and event staff to ensure timely food delivery and smooth service.
- Followed FIFO procedures and stock rotation practices to reduce waste and preserve product quality.
- Resolved guest requests promptly while maintaining professional, courteous communication.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Product knowledge
Patience and composure
Time management
Attention to detail
Adaptability and flexibility
Phone etiquette
Conflict resolution
Multitasking and organization
Order coordination
Problem-solving
Timeline
Customer Service Cashier
Wawa Food Markets
02.2025 - 10.2026Read More
Recruitment Officer
T.G.T. Global Staffing
01.2019 - 12.2024Read More
Food and Beverage Attendant
Aramark, Proof of the Pudding, Drake, Levy, Compass
02.2006 - 01.2019Read More
Harriton High School
High School Diploma
Read More