April Alvarez
San Antonio,TX
Summary
Altruistic, attentive, and ambitious general worker seeking a position with an established company to initiate a pathway into a work field to demonstrate knowledge of current skills to grow in the ever-changing field and build a successful carrier.
Overview
13
13
years of professional experience
Work History
Loss Prevention Officer
Zachry Hospitality
San Antonio , TX
02.2023 - 07.2024
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Conducted internal investigations into employee theft or policy violations.
- Performed regular security audits to ensure policies are being followed correctly.
- Analyzed video surveillance footage to identify potential criminal activity.
- Prepared daily reports detailing any incidents that occurred during shift hours.
Team Member
Whataburger
San Antonio, TX
03.2022 - 01.2023
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
Customer Representative
TaskUs
San Antonio , TX
01.2020 - 02.2022
- Provided product and service information to customers.
- Prioritized tasks effectively to meet deadlines.
- Resolved customer complaints promptly and efficiently.
- Participated in team meetings to discuss best practices for resolving customer issues.
- Tracked call resolution times to ensure quality standards were met.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Demonstrated strong problem solving skills in addressing customer issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Combination Welding
STVT
San Antonio, TX12-2023
Cosmetology
Milan Institute of Cosmetology
San Antonio, TX01-2015
High School Diploma -
Frank M. Tejeda
San Antonio, TX06-2014
Skills
- Leadership
- Work ethic
- Customer service
- Communication
- Team work
- Problem solving
- Collaboration
- Basic computer skills
- Active listening
- Attention to detail
- General labor
- Warehousing
- Pallet jack
- Shipping and receiving
- Inventory control
- Packing
- Organized
- Safety regulations
Timeline
Loss Prevention Officer
Zachry Hospitality
02.2023 - 07.2024
Team Member
Whataburger
03.2022 - 01.2023
Customer Representative
TaskUs
01.2020 - 02.2022
Combination Welding
STVT
Cosmetology
Milan Institute of Cosmetology
High School Diploma -
Frank M. Tejeda
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