APRIL ARMSTRONG
Holiday,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Manager
Nicko Tree Service and Landscaping
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
ENROLLMENT SPECIALIST
Wipro
10.2023 - 06.2024
- Created and maintained a database to track enrollment status of applicants.
- Reviewed applications to verify accuracy and completeness of information provided.
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
- Assisted customers with completing the application process for benefits enrollment.
- Responded to customer inquiries related to their enrollment status or other issues.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
- Analyzed customer data in order to identify trends and areas needing improvement in the enrollment process.
PERSONAL SHOPPER / DELIVERY DRIVER
Instacart
01.2020 - 01.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Completed packing and shopping orders for customers within local area.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
PATIENT CARE REPRESENTATIVE
CCS Medical
09.2019 - 03.2020
- Collected and entered accurate patient data into electronic health systems.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Processed payments from patients using cash registers or credit card machines.
- Conducted follow-up calls with discharged patients to ensure they received services they required.
- Responded to inquiries about medications and treatments from patients or caregivers.
PATIENT SUPPORT SPECIALIST
Humana
01.2015 - 05.2019
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Assisted with scheduling patient appointments and follow-up visits.
- Conducted intake interviews with new patients, gathering relevant medical information.
- Verified patient insurance coverage and eligibility for services.
- Performed data entry of patient information into electronic health records systems.
- Coordinated referrals from primary care providers to specialists.
- Prepared documents related to patient care, such as prescriptions, treatment plans, and discharge summaries.
- Educated patients on the importance of preventive care measures and self-management techniques.
- Maintained accurate records of all patient interactions and activities.
- Handled incoming phone calls and scheduled appointments.
- Reviewed patient data and researched to fill in missing insurance and physician information.
Education
ASSOCIATE OF SCIENCE - HEALTHCARE MANAGEMENT
Ultimate Medical Academy
ESTHETICIAN/NAIL TECHNICIAN - undefined
American Institute of Beauty
Skills
- Understanding of Customer Support
- Billing Support
- Client Advocacy
- Data Entry Skills
- Provider Relations
- Excellent Phone Demeanor
- Telephone and Email Skills
- Polished Communication
- HIPAA Compliance
- Quality Assurance Requirements
- Patient Relations
- Insurance Practices
- Patient Education
- Medical Terminology
- Verbal and Written Communication
- Patient Chart Maintenance
- Healthcare Operations
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Information Security
- Call Management
- Report Generation
- Complaint Resolution
- Appointment Scheduling
- Spreadsheets
- Active Listening
Timeline
Manager
Nicko Tree Service and Landscaping
06.2024 - Current
ENROLLMENT SPECIALIST
Wipro
10.2023 - 06.2024
PERSONAL SHOPPER / DELIVERY DRIVER
Instacart
01.2020 - 01.2023
PATIENT CARE REPRESENTATIVE
CCS Medical
09.2019 - 03.2020
PATIENT SUPPORT SPECIALIST
Humana
01.2015 - 05.2019
ASSOCIATE OF SCIENCE - HEALTHCARE MANAGEMENT
Ultimate Medical Academy
ESTHETICIAN/NAIL TECHNICIAN - undefined
American Institute of Beauty