April Arwood
Jonesboro,AR
Summary
Dynamic professional with a proven track record at TTEC, excelling in customer service and critical thinking. Mastered client relations and project coordination, significantly enhancing interdepartmental communication and collaboration. Skilled in data entry and active listening, fostering innovation and high performance in team settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
02.2019 - Current
Educated customers about healthcare insurance and prescription drug options.
Field Operations Coordinator
TTEC
02.2019 - Current
- Developed strong relationships with clients, vendors, and subcontractors for seamless collaboration in the field.
- Produced, assessed and distributed monthly project status reports to identify possible issues.
- Enhanced communication between departments with regular meetings and clear reporting practices.
- Cultivated a positive work environment that fostered teamwork, innovation, and high performance among staff members.
Education
Bachelor Of Science In Nursing - Science
Arkansas State University
Jonesboro, Arkansas05.2000
Associative Of Arts - General Studies
Mid South Community College
West Memphis, AR05.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
TTEC
02.2019 - Current
Field Operations Coordinator
TTEC
02.2019 - Current
Bachelor Of Science In Nursing - Science
Arkansas State University
Associative Of Arts - General Studies
Mid South Community College