April Atherton
Elberon,VA
Summary
Resourceful leader with a strong focus on customer service and team development. Known for attention to detail and effective conflict resolution, ready to leverage extensive operational experience to enhance team performance and customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead
McDonald's
Smithfield, Virginia
09.2017 - Current
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored team members to enhance service techniques and customer experiences.
- Handled customer complaints promptly to maintain satisfaction and loyalty.
- Enforced health and safety regulations across all operational areas.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Processed cash register transactions accurately to ensure smooth customer experiences.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees while monitoring progress for timely completion.
Legal Account Representative
Pra Group Inc
Hampton, Virginia
04.2021 - 06.2024
- Facilitated payment arrangements and addressed account inquiries to enhance client satisfaction.
- Responded to inquiries from clients regarding their account status.
- Answered phones and directed calls appropriately within the office setting.
- Resolved account discrepancies and provided solutions to customer problems, ensuring accurate records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Investigated reasons for overdue payments and clarified terms of credit contracts to promote timely payments.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
Assistant Manager
Subway
Smithfield, Virginia
07.2015 - 04.2024
- Trained new staff on operational procedures and best practices to enhance team readiness.
- Managed inventory levels and coordinated timely restocking of merchandise to ensure product availability.
- Monitored employee performance and delivered constructive feedback to foster skill development.
- Ensured compliance with safety regulations and company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Warehouse Worker
Amazon
Suffolk, Virginia
10.2018 - 01.2021
- Loaded and unloaded trucks, ensuring compliance with safety procedures to minimize risk.
- Maintained clean and organized work areas, supporting safety compliance and operational efficiency.
- Packaged items using protective materials like bubble wrap or foam sheets to prevent damage during transit.
- Arranged and organized various product types for efficient loading processes.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Education
High School Diploma -
Surry County High
Dendron, VA06-2016
Skills
- Operational supervision
- Inventory management
- Health compliance
- Customer service
- Staff training
- Team leadership
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Conflict resolution
Certification
Serve Safe Manager
References
References available upon request.
Timeline
Legal Account Representative
Pra Group Inc
04.2021 - 06.2024
Warehouse Worker
Amazon
10.2018 - 01.2021
Shift Lead
McDonald's
09.2017 - Current
Assistant Manager
Subway
07.2015 - 04.2024
High School Diploma -
Surry County High