April Bertoniere
Bogalusa,LA
Summary
Dynamic Assistant Manager at Sonics Drive In with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully trained staff and resolved complaints, fostering a positive environment that improved service quality and compliance with health standards.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sonics Drive In
08.2019 - 07.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on workflow processes and customer service best practices.
Education
Early Childhood Education
Purdue University
West Lafayette, IN01-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Staff training and development
Timeline
Assistant Manager
Sonics Drive In
08.2019 - 07.2025
Early Childhood Education
Purdue University