April Bostic
Vallejo,CA
Summary
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams.
Overview
21
21
years of professional experience
Work History
Event Coordinator
Girlfriend Friday
Vallejo, California
07.2015 - 12.2021
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Sourced venues for events in accordance with client needs and preferences.
IT Specialist
Pacific Gas & Electric
02.2009 - 05.2015
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Garden Associate
Home Depot
San Rafael, California
03.2007 - 02.2009
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Cultivated and maintained garden displays throughout the store.
- Provided advice to customers on how to care for their plants and gardens.
Technical Support /Inbound Call Center Representative
AT&T Broadband
Livermore, California
08.2000 - 01.2005
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Provided accurate information about products or services to customers.
- Researched required information using available resources.
- Identified and escalated priority issues as needed.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
Education
Bachelor of Science -
Chico State University (Online)
Chico, CASkills
- Vendor and contract negotiations
- Cost estimating
- Guest Relations
- Workflow Management
Timeline
Event Coordinator
Girlfriend Friday
07.2015 - 12.2021
IT Specialist
Pacific Gas & Electric
02.2009 - 05.2015
Garden Associate
Home Depot
03.2007 - 02.2009
Technical Support /Inbound Call Center Representative
AT&T Broadband
08.2000 - 01.2005
Bachelor of Science -
Chico State University (Online)