April Bowie
Belt,SC
Summary
Hardworking and dependable Medical Assistant with 20+ years of healthcare experience in providing efficient and compassionate care to diverse patient populations. Proficient in essential clinical skills, including phlebotomy, EKG, and injections, as well as administrative tasks. Capable of managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in assisting with procedures and triaging patients. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pecora Medical
04.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted physicians with procdures, including preparing exam room and sterilizing instruments.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared, processed, and tracked progress of patient referrals.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
Medical Assistant
Low Country Male/Aqua Vitae
05.2021 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physician with procedures, including preparing procedures room and sterilizing instruments.
- Skillfully performed multiple therapeutic phlebotomy procedures daily.
- Collected and prepared PRP (Platelet Rich Plasma) needed for patient procedures,
- Collected and processed all bloodwork for courier pickup.
- Made sure patient results were in chart in a timely fashion and notified physician of any critical results found.
- Trained patient or family member how to safely administer IM or SubQ injections at home.
- Maintained testosterone logsheet, per DHEC guidelines.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant/Lab Manager
Forum Health/Wellness By Design
08.2020 - 04.2021
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Answered and returned phone calls, checked patients IN/OUT, scheduled follow up appointments, collected payments
- Called patients to follow up on lab results.
- Drew blood, processed, and packaged for pickup by courier or shipping
- Prepared platelet rich plasma and assisted in various PRP procedure(hair/facial micro-needling, P-Shot, O-Shot, Gainswave)
- Ensured all lab results where received and in the patients chart in a timely manner.
- Was the contact person for numerous specialty labs, kept test kits ordered and up to date. Negotiated client bill pricing.
- Maintained all logs (freezer/fridge/autoclave monitoring/POC testing).
- Operated multiple autoclaves to sterilize surgical instruments.
- Set up and assisted with hormone pellet insertions.
- Tracked inventory of hormone pellets
- Mixed infusion bags. Inserted IV's, monitored patient for adverse reactions during infusion.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Clinical Research Assistant
Synexus
01.2017 - 11.2018
- Managed updates and input for patient information database.
- Educated patients regarding all facets of clinical study participation.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Gathered, processed, and shipped lab specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
In-Office Phlebotomist
LabCorp
10.2013 - 11.2015
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Senior Phlebotomist
AnMed Health Medical Center
03.2005 - 06.2013
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Acted as Safety Officer to ensure all safety policies and procedures were being followed.
- Instructed and supervised phlebotomy students.
Education
Associate of Applied Science - Nursing
Tri-County Technical College
Pendleton, SCDiploma - Medical Assisting
Forrest Junior College
Anderson03.2005
Skills
- Medical Records Management
- Injection and Medication Administration
- Lab Specimens and Collections
- Complex Problem-Solving
- Venipuncture Expertise
- Sterile Procedures and Techniques
- EMR Systems
- Medications Familiarity
- Direct Patient Care
- IV THERAPY
- Insurance Authorizations
- Multitasking
Certification
- CCMA - Certified Clinical Medical Assistant NHA Certification #E3C4R6S3
- CPT - Certified Phlebotomy Technician NHA Certification #Q5B9E5Z3
- BLS for Healthcare Providers
August 2023 to August 2025
Timeline
Medical Assistant
Pecora Medical
04.2022 - 06.2023
Medical Assistant
Low Country Male/Aqua Vitae
05.2021 - 02.2022
Medical Assistant/Lab Manager
Forum Health/Wellness By Design
08.2020 - 04.2021
Clinical Research Assistant
Synexus
01.2017 - 11.2018
In-Office Phlebotomist
LabCorp
10.2013 - 11.2015
Senior Phlebotomist
AnMed Health Medical Center
03.2005 - 06.2013
Associate of Applied Science - Nursing
Tri-County Technical College
Diploma - Medical Assisting
Forrest Junior College