April Bowie
Houston,TX
Summary
Safety-conscious and dependable professional with over 8 years of experience in high-volume customer service and team leadership. Proven track record of providing remarkable service, maintaining strict compliance with regulations, and managing emergency situations with calm professionalism. Adept at working independently or as part of a collaborative team to ensure a seamless and comfortable experience for the public.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Front End Supervisor
Total Wine & More
Houston, Texas
10.2024 - Current
- Lead front-end operations by delivering exceptional service and fostering a welcoming, professional environment for all guests.
- Ensure strict compliance with state laws and company regulations while maintaining facility safety and cleanliness.
- Resolve complex customer issues promptly and independently, thinking critically to maintain a positive environment.
- Coordinate with team members and suppliers to ensure timely deliveries and a seamless experience for the public.
Assistant Store Manager / Training Center Captain
Aldi Inc. Grocery Stores
Houston, Tx
12.2020 - 10.2024
- Managed store opening/closing procedures, demonstrating high standards of punctuality and accountability.
- Monitored store operations for compliance with safety policies, boosting operational efficiency and guest comfort.
- Trained and mentored staff in customer service and security protocols, enhancing overall performance through teamwork.
- Handled a wide variety of high-pressure situations and resolved customer complaints while maintaining composure.
Sales Associate
Bath & Body Works
Houston, Tx
03.2017 - 06.2019
- Anticipated customer needs and provided tailored suggestions, ensuring a comfortable and educated shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Balanced multiple tasks in a fast-paced environment while maintaining a neat and orderly store appearance.
Education
Cinco Ranch High School
Katy, TxSkills
- Front-end operations
- Customer issue resolution
- Safety compliance
- Team coordination
- Communication skills
- Adaptability to change
- Conflict resolution
- Attention to detail
- Safety procedures
Timeline
Front End Supervisor
Total Wine & More
10.2024 - Current
Assistant Store Manager / Training Center Captain
Aldi Inc. Grocery Stores
12.2020 - 10.2024
Sales Associate
Bath & Body Works
03.2017 - 06.2019
Cinco Ranch High School