JOSE GUEVARA
Conroe,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Language
8
8
years of professional experience
Work History
Front End Supervisor
Kroger
01.2019 - Current
- Direct customer traffic and coordinate with management to bring in additional cashiers from other departments when needed, helping maintain efficient checkout wait times.
- Greet customers and visitors, provide assistance, and answer questions to create a positive customer experience.
- Assist with front-end scheduling to ensure adequate staffing and coverage.
- Mentor and support team members to encourage professional development, accountability, and teamwork.
- Monitor cash drawers at checkout stations and verify adequate cash supplies.
- Assign tasks and assist associates with daily front-end responsibilities.
- Help resolve customer concerns and ensure issues are addressed promptly and professionally.
Customer Service Representative
Kroger
- Assist customers with setting up and using the Kroger app to access digital coupons and utilize pickup services.
- Identify the root causes of customer concerns and resolve product and service complaints professionally.
- Pick up customer telephone calls promptly and provide assistance to minimize wait times.
- Collect and return unpurchased and returned merchandise to the appropriate shelf locations.
- Organize displays and merchandise to promote sales and maintain an appealing store environment.
- Educate customers about billing, payment processing, and company policies and procedures.
Cashier / Self-Checkout Attendant
Kroger
- Resupply checkout registers throughout each shift to maintain an efficient flow of customers.
- Ensure checkout equipment remains operational and promptly notify management of any issues.
- Maintain a safe, clean, and organized checkout environment.
- Replenish sales-floor merchandise and organize shelves, racks, and bins for optimal presentation.
- Encourage customers to use self-checkout and demonstrate how to properly complete transactions.
- Assist customers with self-checkout questions and transaction issues.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2018
Skills
- Customer Service
- Team Leadership
- Problem Solving
- Money Handling
- Computer Skills
- Scheduling & Task Assignment
- Team Building
- Adaptability
- Conflict Resolution
- Front-End Operations
Languages
Spanish
Native or Bilingual
Timeline
Front End Supervisor
Kroger
01.2019 - Current
Cashier / Self-Checkout Attendant
Kroger
Customer Service Representative
Kroger
High School Diploma -
Conroe High School