CUSTOMER SERVICE
April bracamontes
H&P Cactus Welding
Dumas,TX
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
1
Language
30
years of professional experience
Work History
Secretary
5 Years 3 Months- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier Assistant
2 Years 2 Months- Maintained organized merchandise displays to promote seasonal promotions and increase sales visibility.
- Trained new staff on operational procedures and customer service standards, fostering a knowledgeable team environment.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
- Increased store loyalty by engaging customers with friendly and helpful service.
Substitute Teacher, K-12
21 Years 9 Months- Implemented lesson plans to support diverse learning styles and classroom environments.
- Managed classroom behavior, fostering a positive learning atmosphere for all students.
- Provided individualized support to students, enhancing academic performance and engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
Education
High School Diploma
Skills
Office administration
Data entry management
File management
Spreadsheet management
Financial recordkeeping
Payroll processing
Customer service
Verbal and written communication
Data
Multitasking and time management
Data entry
Languages
Spanish
Full Professional
Timeline
Secretary
H&P Cactus Welding
06.2021 - Current
Cashier Assistant
Dumas Lumber
08.2018 - 10.2020
Substitute Teacher, K-12
DISD
08.1996 - 05.2018
Dumas High
High School Diploma