April Burnette
Chester,VA
Summary
Qualified Billing Specialist with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership and reliability. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Office Manager
Southside Smiles
Chester, VA
01.2023 - Current
- Dentrix Ascend Experience, Medicaid Experience, Account Billing, Sending Insurance Claims, Posting Account Payments, Posting Insurance Payments, Billing Primary and Secondary Insurances, Fixing Problem Claims and EOBs, Calling on Outstanding Balances, Selling Products, Managing Doctors’ Schedules, Answering Phones, Chart Prepping, Sorting Mail, Scheduling Appointments, Collecting Copayments, Treatment Planning, Obtaining Patients Summary of Benefits, Managing Care Credit, SunBit, Scanning, Obtaining Pre-Authorizations for Treatment, Knowledge of Dental Codes and Terminology, Customer Service, Answering Multi Line Phone System, Property Management, Employee Management
Billing Specialist
EAssist
Remote
01.2023 - 01.2024
- EagleSoft Experience, Curve Dental Experience, Calling on Outstanding Claims, Sending Dental Claims, Reporting and Tracking, Posting insurance payment
Insurance Coordinator/ Treatment Plan Coordinator
Steven Castro D.D.S. / Legacy Dental
Chester, VA
01.2013 - 01.2023
- EagleSoft Experience, Fuse Experience, Dentrix Ascend Experience, NEA Claim Attachments, Claim X, Remote Life, Revenue Well, Account Billing, Sending Insurance Claims, Posting Account Payments, Billing Primary and Secondary Insurances, Fixing Problem Claims and EOBs, Calling on Outstanding Balances, Selling Products, Managing Doctors’ Schedules, Answering Phones, Chart Prepping, Sorting Mail, Scheduling Appointments, Mailing in Seat Dates, Collecting Co-payments, Figuring Downgrading Clauses and Missing Tooth Clauses, Obtaining Patients Summary of Benefits, Managing Care Credit, SunBit, Scanning, Obtaining Pre-Authorizations for Treatment, Knowledge of Dental Codes and Terminology, Customer Service, Answering Multi Line Phone System
Patient Service Rep 3 Orthopedics (Stony Point)
VCUHS PHYSICIANS
Richmond, VA
01.2012 - 01.2013
- Cerner and GE/IDX Experience, Appointment scheduling, Ancillary Test order entry, Copayment collection, Referral management and entering registration data, Patient record / verify registration data, Obtain authorizations for test, Maintain PSR competencies and Mandatory Testing, Greet patients, Answer telephone calls
Patient Safety Assistant (Trauma/Medical Emergency)
VCUHS Hospitals and Physician (ATC Supplemental Staffing)
Richmond, VA
01.2011 - 01.2012
- Being Prepared to Respond in Emergency Situations, Assist Nurses, Assist patients and visitors, Help staff get to designated areas, Prep Patient Exam Room
Education
Associate’s Degree -
John Tyler Community College
01.2020
Advanced Diploma -
Thomas Dale High School
06-2011
Nationally Registered Certified Medical Assistant -
Chesterfield Technical Center
05-2011
Skills
- Medical/ Dental Billing
- Registration
- Co-pay Collection Posting
- Insurance Verification
- Credentialing
- Office administration
- Organizational skills
- Office management
- Customer service
- Treatment Coordination
- Property Management
Timeline
Office Manager
Southside Smiles
01.2023 - Current
Billing Specialist
EAssist
01.2023 - 01.2024
Insurance Coordinator/ Treatment Plan Coordinator
Steven Castro D.D.S. / Legacy Dental
01.2013 - 01.2023
Patient Service Rep 3 Orthopedics (Stony Point)
VCUHS PHYSICIANS
01.2012 - 01.2013
Patient Safety Assistant (Trauma/Medical Emergency)
VCUHS Hospitals and Physician (ATC Supplemental Staffing)
01.2011 - 01.2012
Associate’s Degree -
John Tyler Community College
Advanced Diploma -
Thomas Dale High School
Nationally Registered Certified Medical Assistant -
Chesterfield Technical Center