Lizbeth Granillo
Broken Arrow,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Manager
Dental Depot
Broken Arrow, OK
08.2024 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Improved patient intake process, making it more efficient and reducing wait times.
- Improved team morale and reduced turnover through regular training sessions and team-building activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Dental Depot
Tulsa
09.2021 - 08.2024
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Supervised operations team to support operational excellence and excellent customer service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Treatment Coordinator
Dental Arts Of Catoosa
Catoosa
01.2021 - 09.2021
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Patient Coordinator
Flawless Smile Dentistry
Broken Arrow, OK
07.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Insurance Coordinator
Comfort Dental
04.2018 - 06.2020
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
Receptionist
Dental Depot
Tulsa
08.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High school diploma - undefined
Broken Arrow High School
Broken Arrow, OKSkills
- Dental Receptionist
- Insurance Verification
- Eaglesoft
- Medical Billing
- Medical Scheduling
- Easy Dental
- Open dental
- Awards
- Walmart- Managers Academy
- Bilingual
- Fast learner
- Friendly
- Organized
- Punctual
- Multi-Task
- Responsible
- Professional
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Contact
Broken Arrow, OK 74014
Relocation
Willing to relocate: Anywhere
Timeline
Office Manager
Dental Depot
08.2024 - Current
Assistant Manager
Dental Depot
09.2021 - 08.2024
Treatment Coordinator
Dental Arts Of Catoosa
01.2021 - 09.2021
Patient Coordinator
Flawless Smile Dentistry
07.2020 - 12.2020
Insurance Coordinator
Comfort Dental
04.2018 - 06.2020
Receptionist
Dental Depot
08.2017 - 03.2018
High school diploma - undefined
Broken Arrow High School