Andrea Amos
Villa Rica
Summary
Professional with strong experience in managing dental front office operations. Skilled in patient scheduling, insurance coordination, and handling administrative tasks efficiently. Focused on team collaboration and achieving results in fast-paced environment. Reliable and adaptable, ensuring smooth office functionality and positive patient experiences.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Cedarcrest Children’s Dentistry
Acworth, GA
07.2025 - Current
- Managed daily office operations to ensure efficient workflow and patient satisfaction.
- Coordinated scheduling for dental staff and patient appointments, optimizing clinic efficiency.
- Maintained accurate records of patient information and billing processes utilizing dental management software.
- Developed office policies to enhance team communication and operational effectiveness.
- Trained new staff on office procedures and software systems to improve onboarding efficiency.
- Implemented process improvements that enhanced patient intake experience and reduced wait times.
- Led team meetings to discuss performance metrics and strategies for service improvement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Patient Financial Coordinator
Cedarcrest Children's Dentistry former Turner Pediatric Dentistry
Dallas, GA
10.2021 - Current
- Managed insurance billing processes, ensuring timely and accurate invoicing for clients.
- Streamlined claims processing procedures, enhancing efficiency and reducing turnaround times.
- Coordinated insurance verification processes to ensure accuracy and compliance with industry standards.
- Coordinated scheduling of multiple projects, ensuring optimal resource allocation and adherence to timelines.
- Developed and maintained efficient workflows to enhance communication among team members and stakeholders.
Front Office Coordinator
1st choice dental care
Kennesaw, GA
10.2018 - 09.2021
- Scanning in all paperwork
- Answering phones
- Scheduling appointments
- Sending paperwork out to patient
- Greeting patient
Treatment Coordinator
Hiram Center for Family Dentistry
Hiram
04.2014 - 03.2016
- Answering phones
- Scheduling patient
- Meeting our goal end of the day batch.
Dental Assistant/front office
Jr Graham
Marietta, GA
08.2007 - 03.2014
- Prepared treatment rooms and sterilized instruments according to protocols.
- Maintained accurate patient records using dental software systems.
- Implemented improvements in workflow, reducing patient wait times significantly.
- Trained new staff on clinical procedures and office protocols to enhance team performance.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High school or equivalent -
James Madison University
Norcross, GA01-2003
Skills
- Microsoft Office
- Guest services
- Chairside Assisting
- Insurance verified/ Claims
- Dentrix
- HIPAA
- Dental Receptionist
- Eaglesoft
- Dental Assisting
- Laboratory Experience
- Guest Services
- Billing
- Front Desk
- Dental office experience
- Infection Control Training
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Employee supervision
- Staff hiring
- Employee training
- Financial tracking
- Financial reporting
- Staff training
- Team bonding
- Workflow planning
- Policy and procedure modification
- Policy development
Certification
- Heartsaver Pediatric First Aid CPR AED (AHA)
- April 2026 to April 2027
Languages
English
Timeline
Office Manager
Cedarcrest Children’s Dentistry
07.2025 - Current
Patient Financial Coordinator
Cedarcrest Children's Dentistry former Turner Pediatric Dentistry
10.2021 - Current
Front Office Coordinator
1st choice dental care
10.2018 - 09.2021
Treatment Coordinator
Hiram Center for Family Dentistry
04.2014 - 03.2016
Dental Assistant/front office
Jr Graham
08.2007 - 03.2014
High school or equivalent -
James Madison University