April Callaway
Seaford,DE
Summary
Dynamic Insurance and Billing Coordinator with over 16 years of experience in accounts receivable management and billing accuracy. Proven ability to streamline processes and enhance patient satisfaction through effective problem-solving and attention to detail.
Detail-oriented professional with extensive experience in billing systems and customer service. Expertise in managing insurance claims, improving billing processes, and adhering to regulatory compliance, resulting in a 97% collection rate and enhanced patient relations.
Accomplished Insurance and Billing Coordinator known for strong analytical skills and regulatory compliance. Committed to optimizing billing accuracy and reducing discrepancies, driving improvements in accounts receivable management and patient satisfaction.
Billing professional with extensive experience in managing billing cycles and financial documentation. Known for collaborating with teams to meet deadlines and deliver accurate results. Reliable and adaptable, with proficiency in financial software and excellent organizational skills.
Diligent dental biller and coder with strong background in managing billing processes and ensuring accuracy in financial records. Proven track record in streamlining invoice systems and resolving discrepancies efficiently. Demonstrated expertise in using billing and claims software and maintaining client relationships.
Dedicated professional with extensive experience in insurance claims processing and billing systems. Known for resolving discrepancies and enhancing patient satisfaction through effective communication and problem-solving skills. Committed to improving operational efficiency and compliance in billing practices.
Overview
26
26
years of professional experience
26
26
years of professional experience
Work History
Insurance And Billing Coordinator
Lewes Dental
Lewes, DE
03.2009 - Current
- Managed billing cycles to ensure timely and accurate invoicing for dental services.
- Coordinated patient insurance claims processing, ensuring compliance with regulations and policies.
- Implemented process improvements to enhance billing accuracy and reduce discrepancies.
- Properly submitted insurance claims through electronic filing, mailing or portal submission.
- Oversaw accounts receivable management, optimizing collections and reducing outstanding balances.
- Developed training materials for new team members, improving onboarding efficiency.
- Collaborated with dental providers to resolve billing inquiries and enhance patient satisfaction.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Contacted patients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Enhanced patient relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Referred past due payments to collections department.
- Updated documentation, reports, and spreadsheets with financial information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills for services rendered.
- Produced and mailed monthly statements to patients and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via insurance checks, virtual credit cards, EFT's as well as patient payments.
- Responded to patient concerns and questions on daily basis.
- Maintained accurate records of insurance and patient payments.
- Maintained a 97% collection rate.
- Monitored outstanding invoices and performed collections duties.
Financial Coordinator
John C. Lynch D.D.S.
Seaford, DE
06.2000 - 01.2007
- Managed financial reporting processes, ensuring timely and accurate data submission.
- Oversaw accounts payable/receivable functions, maintaining robust cash flow management.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Education
Business Administration Certificate - Business Administration
James H. Groves
Georgetown, DE06-1999
High School Diploma -
Seaford Senior High School
Seaford, DE05-1994
Skills
- Data entry proficiency
- Accuracy and precision
- Invoicing expertise
- Payment processing expertise
- Proficiency with Curve and Eaglesoft
- Efficient claim management
- Insurance verification
- Billing systems expertise
- Skilled in debt collection practices
- Invoicing proficiency
- Accurate payment posting
- Multitasking and organization
- Verbal and written communication
- Insurance confirmation
- Coding proficiency
- Billing and invoicing
- Accounts receivable expertise
- Payment processing
- Deadline adherence
- Bulk filing
- Statement preparation
Timeline
Insurance And Billing Coordinator
Lewes Dental
03.2009 - Current
Financial Coordinator
John C. Lynch D.D.S.
06.2000 - 01.2007
Business Administration Certificate - Business Administration
James H. Groves
High School Diploma -
Seaford Senior High School
Timeline
Insurance And Billing Coordinator
Lewes Dental
03.2009 - Current
Financial Coordinator
John C. Lynch D.D.S.
06.2000 - 01.2007
Business Administration Certificate - Business Administration
James H. Groves
High School Diploma -
Seaford Senior High School