Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Pierce

Blackstone,MA

Summary

Accomplished Patient Care/Insurance and Billing Coordinator with a proven track record at Cornerstone Dental Care, adept in file management and customer service. Enhanced patient satisfaction and streamlined billing processes, significantly reducing financial discrepancies. Skilled in data entry and maintaining confidentiality, demonstrating a commitment to excellence and efficiency in healthcare administration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Care/Insurance and Billing Coordinator

Cornerstone Dental Care
08.2018 - Current
  • Answer's telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provides exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
  • Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
  • Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
  • Used data entry skills to accurately document and input statements.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Financial Clearance Representive

Umass Memorial Health Care
02.2017 - 08.2018
  • Verify patient insurance coverages, including copays, authorizations, and referrals.
  • Update demographic and insurance information in patient charts.
  • Communicate with insurance companies to obtain necessary authorizations for inpatient and outpatient hospital stays.
  • Collaborate with physicians' offices and ancillary departments to schedule appointments and provide required information.
  • Ensure compliance with all health and safety regulations.

Patient Care Coordinator/Front Office Manager

Commonwealth Dental Assoicates
09.2015 - 02.2017
  • Oversee daily office operations, including scheduling and directing patient flow.
  • Present treatment and financial plans to patients.
  • Communicated with insurance companies to verify coverage and obtain authorizations for treatments and procedures.
  • Utilize and maintain Dentrix software.
  • Oversee accounts receivable and collections.
  • Collection of copayments

Patient Access Registrar

Lawnwood Hospital
07.2012 - 08.2015


  • Welcome patients and family members in a professional manner
  • Interview patients to obtain all necessary account information needed for admission
  • Calculate and collect patient liable amounts, Cash Handling
  • Ensure charts are completed and correct
  • Insurance, benefit, and prior authorization verification
  • Excellent Communication, customer service, and strong interpersonal skills, computer skills
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.


PCA II ENT/Surgical Clinic/Operating Room

UMass Memorial Health Care
10.2006 - 05.2012
  • Assisting members of a healthcare team with essential needs for patients during surgery including, patient interaction, transportation, cleaning, equipment, and case set up
  • Ability to interact with patients and families to ensure their surgical experience is the best possible.
  • Strong clerical support to answer and transfer calls when needed, as well as any booking of surgical procedures.
  • Transportation of Patients from both Hospital Room and Emergency Room to surgical holding area
  • Trauma experience. BLS certification
  • Ability to assist staff to set up cases throughout the day including knowledge of equipment
  • Stocking specific operating rooms daily to ensure Nurses and Physicians have what is needed for each specific case
  • Knowledge of equipment and tools used in surgeries
  • Ability to follow national patient safety goals
  • Proficient in IDX and Meditech programs
  • Ability to work closely with a physician and or Nurse to ensure the best care possible to patients

Education

High School Diploma -

Blackstone Valley Regional Vocational Technical High School
Upton, MA
05.2005

Skills

  • Deadline-oriented
  • File Management
  • Data entry proficiency
  • Customer service

Certification

bls

Timeline

Patient Care/Insurance and Billing Coordinator

Cornerstone Dental Care
08.2018 - Current

Financial Clearance Representive

Umass Memorial Health Care
02.2017 - 08.2018

Patient Care Coordinator/Front Office Manager

Commonwealth Dental Assoicates
09.2015 - 02.2017

Patient Access Registrar

Lawnwood Hospital
07.2012 - 08.2015

PCA II ENT/Surgical Clinic/Operating Room

UMass Memorial Health Care
10.2006 - 05.2012

High School Diploma -

Blackstone Valley Regional Vocational Technical High School

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Amanda Pierce