April Cavanaugh
QuadMed
WAUKESHA,WI
2027
Years of experience
Dedicated healthcare professional with over 20 years in patient advocacy and administrative support. Facilitated communication between patients and providers to ensure timely responses and confidentiality. Expertise in crisis management, data analysis, and emergency response procedures, focused on enhancing community care.
Work History
Medical Receptionist
1 Year 5 Months- Coordinated communication between patients and healthcare providers to ensure timely responses.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted with insurance verification and eligibility checks to streamline patient intake processes.
- Addressed patient inquiries professionally, enhancing overall customer service experience.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Health Room/Clerical Assistant
8 Years 10 Months- Manage health room operations and provide essential administrative support, ensuring student well-being through accurate record-keeping and prompt care delivery.
- Administer medications to students, while maintaining comprehensive health documentation. Handling sensitive student information with strict confidence.
- Partner with teachers and staff to implement health protocols, facilitate communication between parents and healthcare providers.
- Streamline administrative processes and emergency response procedures, reducing incident response time while maintaining high-quality care standards.
- Monitor health trends, maintain accurate medical records and implement data-driven improvements to health room operations and student care.
Health Room Assistant
10 Years- Provided vital health support to students, managed medical records, and coordinated with school Nurse to ensure optimal care delivery and student well-being.
- Assessed student health needs, tracked medication schedule, and developed systematic approaches to health room management
- Partnered with teachers and staff to implement health care plans, monitor student wellness , and respond swiftly to medical emergencies.
- Assisting low income families finding resources for health care needs and immunizations through programs within the community.
Cardiovascular Diagnostic Technician
- Perform advanced cardiovascular diagnostic procedures and interpret complex test results, maintaining high accuracy in patient assessments.
- Operated specialized cardiac monitoring equipment while adhering to strict protocols and safety standards for diagnostic excellence.
- Collaborated with healthcare teams to deliver comprehensive patient care, ensuring clear communication of diagnostic findings.
Education
High School Diploma
No Degree - Nursing
Skills
Appointment scheduling
Front desk operations
Medical terminology
Data Management
CPR/AED Certifications
Record keeping
Patient Advocacy
Organization Skills
Team Collaboration
Organizational management
Timeline
Medical Receptionist
QuadMed
04.2025 - CurrentRead More
Health Room/Clerical Assistant
Waukesha School District
06.2016 - 04.2025Read More
Health Room Assistant
Elmbrook School District
06.2006 - 06.2016Read More
Milwaukee Area Technical College
No Degree from Nursing
Read More
Wauwatosa East High School
High School Diploma
Read More
Cardiovascular Diagnostic Technician
Elmbrook Memorial Hospital
2004 - 2014Read More