April Cervantes
Saint Paul,MN
Summary
I consider myself a hard worker who is determined to always give 100% and more. I enjoy interaction with different people , so I have always enjoyed settings with team work or directly with a customers. I have always had an eye for organization. Also love a new challange.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Radius Global Solutions
10.2023 - Current
- Updated account information to maintain customer records.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
08.2023 - Current
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Owner
Ace & Jay Construction
09.2021 - 08.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
High School Diploma -
White Bear South Campus Senior
White Bear Lake, MN06.2011
Skills
- Consultative Sales
- Front Office Management
- Data Entry
- Scheduling
- Paperwork Processing
- Money Handling Abilities
Affiliations
- drawing
- sports
- watching comedies
Languages
Spanish
Native or Bilingual
Software
Opera
Livevox
Timeline
Customer Service Representative
Radius Global Solutions
10.2023 - Current
Front Desk Receptionist
Holiday Inn Express Hotel Suites
08.2023 - Current
Owner
Ace & Jay Construction
09.2021 - 08.2023
High School Diploma -
White Bear South Campus Senior