April Cervantes
El Paso
Summary
Skilled counseling professional with hands-on experience in providing support and guidance. Strong background in active listening, empathy, and effective communication. Known for team collaboration, adaptability, and focusing on impactful results. Ready to leverage expertise in therapeutic techniques, client assessment, and crisis intervention to make meaningful contribution.
Overview
14
14
years of professional experience
Work History
Counseling Intern
Peak Behavioral Health
07.2024 - Current
- Company Overview: The program provides support and treatment for those facing emotional or mental difficulties, and who may have substance abuse problems
- Partial hospitalization is an outpatient program for the diagnosis and/or active treatment of a serious mental disorder in a consistent, structured environment that allows patients to maintain their usual living arrangements with their families
- The program provides support and treatment for those facing emotional or mental difficulties, and who may have substance abuse problems
- Partial hospitalization is an outpatient program for the diagnosis and/or active treatment of a serious mental disorder in a consistent, structured environment that allows patients to maintain their usual living arrangements with their families
Family Support Coordinator
YMCA International Services
03.2022 - 02.2025
- Provide culturally and linguistically appropriate post placement services and comprehensive case management for minor
- Complete individualized needs assessments with minor and sponsor, and develop case plans with particular attention to culture, language, and special circumstances
- Maintain a high standard of record keeping according to USCRI and ORR policies and procedures
- Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require
- Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone/video calls, interviews, and home visits
Unification Specialist II
The Providencia Group
09.2022 - 09.2022
- Initiate, coordinate, and maintain direct contact with unaccompanied child refugees and their family members while the minor is in ORR care, while efficiently working to safely release the minor from client care and reunify the child with its family
- In conjunction with program staff, communicate reunification updates to the minor
- Participate in case staffing with the program and field as needed to discuss reunification progress
- Facilitate the timely release or discharge of minors to identified family members or authorized caregiver/custodians and document the provision of services in each minor’s case file
- Report significant incidents in accordance with client policies and procedures
- Maintain the minor’s case file and case management portal in accordance with client policies and procedures
- Conduct initial program intake of minors to verify information, identify family/sponsors and make initial contact
- Act as the facilitator of communication between minors, sponsors, staff, and others as appropriate
- Complete all assessments with minor and family/sponsors, in accordance with policies and procedures
Post Release Case Manager
Insight Global
02.2022 - 09.2022
- Conduct home visits and phone contacts with the dual purpose of assessing safety and appropriateness of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors
- Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities
- Facilitate workshops, meetings, or conferences associated with the program, including, creation, management, and delivery of culturally centered instruction, and orientation materials to clients
- Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis
- Actively establish, enhance and maintain liaison relationships with key government agencies, and non-profits/ community organizations
- Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency
- Meet or exceed program productivity expectations on a regular and sustained basis
Case Manager
Vighter
05.2021 - 02.2022
- Coordinated case management and family reunification services for unaccompanied child
- Initiated and maintained direct contact with each child and the child’s family while the child is in ORR care to efficiently advance the child’s family reunification and release the child from the facility
- Identified potential family members or other adequate sponsors for reunification
- Facilitated the timely release or discharge of children to identified family members or authorized caregiver/custodian and documented the provision of services in each child’s case file
- Supported family members or other sponsors to assist them with understanding the process and the child’s needs
- Conducted and documented ORR unaccompanied child (UC) assessments in accordance with ORR policies and procedures
- Reported significant incidents in accordance with ORR policies and procedures
- Worked closely with counselors and care coordinators to ensure communication
- Maintained the ORR Database in accordance with ORR policies and procedures
- Submitted case to CC and FFS based on CM recommendations
Supervisor for Supported Housing
Emergence Health Network
11.2019 - 05.2021
- Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals
- Coordinates assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed
- Works with other divisions to ensure a seamless delivery of services
- Works with community partners to expand on and provide services
- Performs other duties as assigned
Caseworker II
Emergence Health Network
06.2017 - 11.2019
- Provides on-going case management services, skills training, and rehabilitation services for youth and/or adults with mental illness and/or individuals with developmental disabilities
- Coordinates and provides related services
- Demonstrates a positive role model to youth and/or adults and advocates on their and their family's behalf
- Responsible for coordination, planning and implementation of the Recovery Plan
- Provides rehabilitative services including general symptom management, community living skills, and employment related skills to increase our client's independence and increase their ability to maintain community tenure
Server
Red Lobster
07.2011 - 07.2017
- Customer Service and training operations
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
Parenting Educator
Hope Cottage
06.2015 - 04.2016
- Teach parents the basics of child development so they will have appropriate expectations of their children
- Teach parents appropriate, non-aggressive discipline and ways to manage and correct misbehavior
- Help parents recognize their strengths and use them when parenting
- Connect parents with local resources that deal with parenting and family issues
- Connect parents with other parents for support and encouragement
Education
Master of Science - Mental Health Counseling
University of Phoenix
Tempe, AZ05-2025
Bachelor of Science - Human Services, Children And Family Development
University of Phoenix
Tempe, AZ09-2015
Skills
- Family and patient education
- Counseling techniques
- Patient assessments
- Behavioral interventions
Languages
Spanish
Native or Bilingual
Timeline
Counseling Intern
Peak Behavioral Health
07.2024 - Current
Unification Specialist II
The Providencia Group
09.2022 - 09.2022
Family Support Coordinator
YMCA International Services
03.2022 - 02.2025
Post Release Case Manager
Insight Global
02.2022 - 09.2022
Case Manager
Vighter
05.2021 - 02.2022
Supervisor for Supported Housing
Emergence Health Network
11.2019 - 05.2021
Caseworker II
Emergence Health Network
06.2017 - 11.2019
Parenting Educator
Hope Cottage
06.2015 - 04.2016
Server
Red Lobster
07.2011 - 07.2017
Master of Science - Mental Health Counseling
University of Phoenix
Bachelor of Science - Human Services, Children And Family Development
University of Phoenix
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