April Cheek
Flowery Branch,GA
Summary
Program management professional with history of driving projects to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Proven expertise in risk management and resource allocation.
Overview
10
10
years of professional experience
Work History
Program Manager
Hancock Claims Consultants
07.2022 - 07.2025
- Property Damage Appraisals
- Valuation Analysis
- Claims Resolution
- Inspection Data Review
- Carrier Compliance
- Client & Vendor Coordination
- Report Preparation
- Appraisal Software Proficiency
- Tree Assignments Program
- Managed specialized property damage claims involving tree-fall incidents, coordinating with arborists, contractors, insurance carriers, and adjusters to confirm cause-of-loss and scope of repairs.
- Oversaw the claims lifecycle from assignment to resolution, ensuring accurate documentation, carrier compliance, and efficient turnaround times.
- Engineering Claims Program
- Directed claims requiring engineering evaluations, liaising with engineers, vendors, and multiple insurance carriers to obtain and interpret technical reports.
- Applied findings to support coverage determinations and resolve disputes while maintaining alignment with carrier guidelines.
- Appraisals Program
- Led property damage appraisal processes, reviewing inspection data, photographs, and contractor estimates to produce precise, carrier-compliant valuations.
- Collaborated with adjusters, vendors, and field inspectors to achieve fair settlements and reduce claim cycle times.
Scheduling Coordinator
Hancock Claims Consultants
02.2021 - 07.2022
- Scheduling claims to create next day schedules for technicians across the country
- Staying in contact throughout the day with Field Managers and Field technicians
- Operating on Microsoft Excel, Outlook, Power point, Teams.
- Managing requests from contractors and adjusters.
- Managing the company claims outlook.
- Maintaining a productivity of 100%
- Maintaining a QA and error percentage of 0.
- Creating, closing, and reviewing claims.
- Pulling report and compliances multiple times a day and emailing to upper management/CEOs
Pre-K Teacher
Kids R Kids Learning Academy
10.2016 - 01.2018
- Help children by encouraging them to do things on their own.
- Encourage children to use their fine motor skills.
- Maintain cleanliness and children hygiene.
- Teaching everyday curriculum provided from Bright From the Start
- CPR and First-Aid certified.
- Identifying problems from the start.
- Insure safety for each child.
Management
Rite-Aid
01.2016 - 09.2016
- Counted till before, during, and after shifts.
- Unloaded product and weekly trucks
- Worked with vendors and investors.
- Insured high quality customer service.
- Counted stock and well as put in product orders.
- Opened and closed the store.
- Insured employee punctuality.
- Every day/night bank deposits.
- Trained employees for front end as well as pharmacy.
Education
Highschool Diploma -
North Forsyth Academy
Cumming, Ga01.2015
PTCB - Pharmacy
University of North Georgia
Oakwood, GA08.2018
Skills
- Problem-solving
- Process improvement
- Team leadership and direction
- Decision-making
- Project coordination
- Interpersonal skills
- Data collection & research
- Flexible and adaptable
- Project management
- Detail-oriented
- Strategic planning
Accomplishments
- Recognized by peers and management for going above and beyond normal job functions.
- Trained and improved employees. CPR and First-Aid trained and certified. Proficient in Microsoft programs
Languages
English
Native or Bilingual
Timeline
Program Manager
Hancock Claims Consultants
07.2022 - 07.2025
Scheduling Coordinator
Hancock Claims Consultants
02.2021 - 07.2022
Pre-K Teacher
Kids R Kids Learning Academy
10.2016 - 01.2018
Management
Rite-Aid
01.2016 - 09.2016
Highschool Diploma -
North Forsyth Academy
PTCB - Pharmacy
University of North Georgia