Summary
Overview
Work History
Skills
Timeline
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April Clanton

Fenton

Summary

I am an accomplished retail Store Manager with 16 years of customer service and with successful team leadership skills. Training and development personnel to meet both corporate and personal development objectives. Delegates and monitors product merchandising, guest service, and sales strategy to support corporate growth. I stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Reliable and punctual leader able to handle fast-paced retail work. Proven willingness to take on any task to support the team and help the business succeed. Offer strong guest help and problem solving abilities.

Overview

24
24
years of professional experience

Work History

Customer Experience Manager

The Home Depot
11.2020 - Current
  • Led customer experience initiatives to enhance service delivery and satisfaction levels.
  • Mentored team members on best practices for improving client interactions and support.
  • Analyzed customer data to identify trends and drive targeted service enhancements.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Store Manager

Sally Beauty Supply
02.2007 - Current
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction.
  • Built strong reputation in Grand Blanc by quickly addressing all customer concerns and giving back to community through charitable initiatives.
  • Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
  • Maintained store standards in merchandising, security, and visual presentation.
  • Provided consistent feedback and training to empower team members in confident and personable service-delivery.
  • Coordinated employee schedules for optimum performance and shift coverage.
  • Supervised inventory audits, financial reconciliations, and ShopperTrac reporting.
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
  • Creative solutions to address customer needs during pandemic.

Front End Supervisor

Michael's Arts and Crafts
07.2006 - 01.2007
  • Controlled risk by preparing drawers, counting totals, and resolving discrepancies.
  • Maintained store readiness with smooth completion of opening and closing tasks.
  • Optimized front end operations by setting and improving schedules and workflows.
  • Kept employees satisfied and working hard through consistent training, mentoring and support.
  • Maintained attractive, well-organized displays with regular resets.

Restaurant Manager

Frosty Boy of Kalamazoo
08.2001 - 11.2006
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls.
  • Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service.
  • Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance.
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
  • Met strict quality standards, continuously monitoring food handling and safety.
  • Developed solid relationships with staff, customers, and vendors.
  • Troubleshot problems and developed successful solutions.

Skills

  • Customer service
  • Product merchandising
  • KPI tracking
  • Employee training
  • Customer relations
  • Creative and innovative
  • Training and onboarding

Timeline

Customer Experience Manager

The Home Depot
11.2020 - Current

Store Manager

Sally Beauty Supply
02.2007 - Current

Front End Supervisor

Michael's Arts and Crafts
07.2006 - 01.2007

Restaurant Manager

Frosty Boy of Kalamazoo
08.2001 - 11.2006

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April Clanton