April Collins
Macclenny,FL
Summary
Dynamic professional with a proven track record at UF Health Jacksonville, excelling in high-stress customer service and compassionate patient care. Skilled in critical thinking and computer proficiency, I enhanced customer loyalty and patient wellbeing. Expert in relationship building, I consistently achieved positive outcomes in customer and patient interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
UF Health Jacksonville
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Certified Nursing Assistant
Macclenny Nursing & Rehab Center
03.2017 - 08.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
No Degree - Health Sciences
Florida Gateway College
Lake City, FLNo Degree - Health Sciences
Florida State College
Jacksonville, FLHigh School Diploma -
Baker County Senior High
Glen St. Mary, FL05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative
UF Health Jacksonville
11.2023 - Current
Certified Nursing Assistant
Macclenny Nursing & Rehab Center
03.2017 - 08.2018
No Degree - Health Sciences
Florida Gateway College
No Degree - Health Sciences
Florida State College
High School Diploma -
Baker County Senior High