April Conklin
Deer Park,IL
Summary
Performance driven General Manager with 10+ years experience in managing high volume restaurants and collision repair facilities, specializing in teammate development, sales forecasting, operational consistency, and organizational leadership. Proven expertise in the overall development and execution of innovative strategies to achieve ambitious sales while forming effective and long-lasting partnerships. Influential visionary with an empowering and motivational leadership style that brings out the best in teammates and creates collaboration in efforts to achieve business goals and optimal customer satisfaction.
Overview
17
17
years of professional experience
Work History
General Manager
Caliber Collision
12.2022 - Current
- Reconstructed staff and overall culture in order to elevate customer service standings, increased CSI by 13%
- Restored rapport with multiple insurance partners, resulting in 75+ points increase
- Diligent at file auditing and reconciliation, maintaining $0 accounts receivable balance for all contractual agreements
- Manage multi department day to day operations, oversee production, execute vehicle safety and quality assurance inspections
- Ford and Lincoln Certified
- Current iCar Gold Car Status
General Manager
Service King Collision Center
12.2019 - 12.2022
- Top GM repeatedly for achieving top KPI's, Sales, GP %, Labor %, Part %, production hours, and customer service metrics
- Listed in top 50 preferred shops for major insurance carrier for consecutive months
- Led training and development for new hires with specialized focus on Assistant General Managers, successfully mentored 5 General Manager promotions
- Consistently achieved sales goals and surpassed prior year's sales, generating over $4 million yearly
- Increased customer service scores by 7% and improved online reputation
- Maintained iCar Gold Class Status
General Manager
California Pizza Kitchen
03.2007 - 12.2019
- Worked my way from an hourly employee to General Manager for one of the highest performing stores in the Chicagoland market, generating over $3.5 million yearly
- Proficient at day to day front and back of house operations, possessed and maintained trainer certification for all management and hourly positions
- Hired, trained and onboarded over 50 employees
- Reconstructed training programs and developed certified individuals designated to each front and back of house positions, served as regional training hub for new hires, led and examined recertification classes
- Organized gift card drive for my store and lead the Midwest region in sales, over $55K sold during a two month span
- Organized several fundraisers for Northwest Illinois suburbs including Feed My Starving Children, Wounded Warrior Project, surrounding VFW's, surrounding schools and local youth programs
Education
Lewis University
Romeoville, ILAssociate of Applied Science -
College of DuPage
Glen Ellyn, ILSkills
- Business development
- Operations/inventory management
- Team management
- Process improvement
- Client relations
- Recruiting
- Staff training/development
- Profit and loss
- Automotive repair estimating, CCC One, Mitchell Connect
Restaurant operating platforms, Aloha Micros POS, Hot Schedules, Macromatix Back Office, IQ Entry, Sysco, Epic Center
- Marketing, catering, fundraising
- Microsoft Office
Timeline
General Manager
Caliber Collision
12.2022 - Current
General Manager
Service King Collision Center
12.2019 - 12.2022
General Manager
California Pizza Kitchen
03.2007 - 12.2019
Lewis University
Associate of Applied Science -
College of DuPage