April Craft
Oak Grove,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities
to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tower Loan
Oak Grove, LA
06.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Long Term Substitute Teacher
Delhi Middle School
Delhi, LA
08.2023 - 01.2024
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
Teacher's Assistant
M.C.I.O Headstart
Oak Grove, LA
08.2016 - 06.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
Cashier
Walmart
Oak Grove,LA
09.2009 - 04.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Diploma -
Bastrop High School
Bastrop, LA05.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Professional telephone demeanor
- Clerical Support
- Filing
Timeline
Long Term Substitute Teacher
Delhi Middle School
08.2023 - 01.2024
Customer Service Representative
Tower Loan
06.2023 - 06.2024
Teacher's Assistant
M.C.I.O Headstart
08.2016 - 06.2020
Cashier
Walmart
09.2009 - 04.2016
Diploma -
Bastrop High School